As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.

You'll Spend Your Time:

• Developing and executing a customer community strategy across all Snyk-owned and external communities
• Managing and scaling a global community program that facilitates discussion, learning, and advocacy
• Creating and implementing engagement programs that drive customer satisfaction and retention
• Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
• Tracking and reporting on community health metrics and business impact
• Organizing and moderating community events, discussions, and content

What You'll Need:

• 3-5 years of experience in community management or customer marketing
• Proven track record of developing and delivering community strategies aligned with business objectives
• Experience building and running distributed physical and virtual communities
• Strong understanding of community platforms and engagement tools
• Excellent written and verbal communication skills
• Data-driven approach to measuring community health and impact
• Experience working with technical audiences and products
• Project management skills with ability to handle multiple initiatives simultaneously
• Strong collaboration skills and ability to work cross-functionally

We'd be Lucky if You:

• Have experience with developer security communities or products
• Have previously built communities from scratch around technologies or products
• Possess experience with community management platforms (Discourse, Discord, etc.)
• Have background in technical marketing or developer relations
• Understand open source communities and dynamics
• Have experience running customer advisory boards or ambassador programs