Remote, India

Hi, I'm Aiswarya Mohan your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer

We are looking for an Operational Engineer who will:

This position is responsible for designing, analyzing, writing code, modifying and debugging CSG product applications. May perform release testing; interface with end-user to define requirements and complete technical documentation. Assist with detail architectural designs for software solutions and provide guidance on complex software development assignments You will take the ownership of code deployment releases and promotions within CTE and Production environments

• You will build highly available, scalable, resilient and maintainable systems
• You will continuously improve assigned areas by applying scripting, automation or application packaging
• You will resolve complex engineering problems
• You should have the willingness to learn from and coach those around you
• You will demonstrate a strong work ethic, a commitment to excellent customer service and teamwork

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in Computer Science or related field
• At least 3-5 years of software development experience
• Knowledge in object oriented analysis and design with the ability to practice across multiple languages
• Own and deliver Features as set of Ascendon Configurations for Explore/Buy/Use/Bill/Pay/Leave/Do not Pay journeys.
• Job requires experience and ability to create Catalog items such as Pricing Plans, Offers, Billing and Charging Rules and Discounts for Media/Telecom industry.
• Business processes in Fulfilment, Assurance and Billing
• Good understanding of telecom offerings for services in voice/data/VAS in local and roaming scenarios, Catalog and order management, Rating and Billing / Invoicing configurations, Treatment/collection configs, Financials / GL expertise, Taxation aspects.
• Experience in MNP and Roaming TAP procedures.
• Safe Agile experience to deliver Features through set of sprints with customer feedback
• Ability to work with Customer Requirements and turning them to Features, Grooming and estimations, working as part of scrum team to deliver feature stories
• Review test plans and provide feedback for quality deliveries
• Support System integration Testing, User Acceptance testing and GoLive Plans and In-Life support as necessary
• Skills on scripting and any programming language for automation, CICD will be advantage.
• 2+ years experience working with AWS – certification a plus
• 2+ years experience working on a DevOps team
• Troubleshooting experience from an operations perspective in a 24 hour oncall setting
• Proficiency in Agile methodologies and ability to serve in a scrum or product owner role as needed in a self-organizing, high-performing team

Experience with

• Telecom Application config for Rating/Tariffs, Bill cycles, Treatment, Mobile/Fixed network, Voice/data/SMS,
• Customer care/Disputes and adjustments, Case mgmt. etc. Mediation/Whole sale billing/Roaming/MNP also good.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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Location(s):

India Remote