JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Facilities Coordinator at JLL, you will support the Facilities Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing client relationships with key representatives in supporting client's corporate real estate goals and objectives. This role requires working with the Facilities Manager to oversee the delivery of maintenance and repair services while maintaining client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. You will interface with occupants of selected properties while providing 24/7 emergency call support and site attendance following established escalation procedures and incident reporting procedures. This comprehensive facilities coordinator role involves supporting work order management for in house staff and vendors as necessary while meeting or exceeding site Key Performance Indicators (KPIs) and assisting with monitoring Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly. You will demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations while assisting in the development and management of operating and capital budgets, directly contributing to JLL's mission of delivering exceptional facility management excellence through comprehensive property operations, client relationship development, and financial management that ensures superior customer satisfaction, operational efficiency, and strategic support across diverse commercial real estate environments.

What your day-to-day will look like:

• Support Facilities Manager in delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and customer satisfaction programs
• Interface with occupants of selected properties while providing 24/7 emergency call support and site attendance following established escalation and incident reporting procedures
• Support work order management for in house staff and vendors while meeting site KPIs and monitoring SLAs monthly for challenges identification and corrective actions
• Demonstrate strong collaboration and teamwork within account team while driving development and implementation of IFM best practices and innovations
• Assist in development and management of operating and capital budgets while supporting Facilities Manager in implementation of short and long-term client projects
• Assist in development and implementation of annual management plan while accomplishing key performance indicators identified by Facilities Manager
• Oversee appropriate monthly/quarterly/annual reporting for client while maximizing utilization of suppliers, preferred vendors/contractors and M/WBE spending levels
• Ensure compliance with Jones Lang LaSalle minimum audit standards while developing and managing detailed zero-based annual operating budgets for territory buildings.

Required Qualifications:

• Minimum of two years of industry experience required either in corporate environment, third party service provider or as consultant for comprehensive operational understanding
• Excellent customer, computer, managerial, verbal and written communication skills with ability to multi-task and effectively organize responsibilities for portfolio goals achievement
• Basic knowledge of building systems including mechanical and electrical systems with computer proficiency for comprehensive technical coordination and operations management
• Understanding of maintenance and repair services delivery oversight while demonstrating client satisfaction maintenance with Facility Management services and support programs
• Experience with occupants interface and 24/7 emergency call support with site attendance capabilities following established escalation and incident reporting procedures
• Knowledge of work order management for in house staff and vendors while understanding site KPIs meeting and SLAs monitoring for challenges identification
• Experience with collaboration and teamwork within account team while demonstrating IFM best practices and innovations development and implementation capabilities
• Understanding of operating and capital budgets development and management while demonstrating short and long-term projects implementation support for client coordination.

Preferred Qualifications:

• Experience with annual management plan development and implementation while understanding key performance indicators accomplishment as identified by Facilities Manager
• Knowledge of monthly/quarterly/annual reporting oversight appropriate for client while understanding suppliers, preferred vendors/contractors utilization maximization
• Understanding of Jones Lang LaSalle minimum audit standards compliance while demonstrating detailed zero-based annual operating budgets development and management
• Experience with monthly/quarterly variance reporting on operating budgets for properties on timely basis while coordinating discussions with vendors regarding performance criteria
• Knowledge of existing contracts maintenance management while understanding local services and goods sourcing through 3rd party suppliers including contract writing
• Experience with vendor set up forms obtaining and certificate of insurance reviewing for compliance while supporting IFM team collaboration with account Sourcing team
• Understanding of national and regional sourcing opportunities coordination while demonstrating scope definition, supplier walk-through coordination, and performance management
• Background in corporate real estate goals and objectives support while demonstrating facility maintenance, procurement, and supplier management comprehensive coordination.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

56,200.00 – 81,500.00 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.