Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:German - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Implement practices to improve operational efficiencies. • Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. • To manage warranty claim for commercial vehicles within designated cycle time (TAT). • Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure. • Responsible to generate weekly & monthly production report for the team. • Responsible for quality audits for the team. • Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) • Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. • Technical review of the parts, cause of defect and defect description to validate warranty claims. • Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. • Should be able to interpret dealer s complaint cause & correction to take final decision on the warranty claims. • Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. • Communicate with Dealers the shortfall & missing information s for timely closure of claims. • Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. • Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. • Proactively leam about new product launches & update on products through web academy and client s websites. Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.
What are we looking for? • Good team player • Coach rest of the team on quality aspects or new learning when required • A good German language expert • Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim • Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) • Organized, timely, pro-active and highly productive • Strong written communication in English as well as in German
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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