Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Role Description The Server SRE is responsible for ensuring the reliability, scalability, and performance of server infrastructure. This role combines automation development and systems engineering to automate operations, manage incidents. Candidate must have strong scripting / paybook development skill to delivery the automation usecase. Must Have Skills - Strong experience in Linux/Unix server administration - Proficiency in automation development using Python, Bash, or Shell scripting - Hands-on experience with monitoring tools such as Prometheus, Grafana, Nagios - Ability to analyze incidents and problems to reduce alert noise - Experience with CI/CD pipelines and DevOps practices - Familiarity with Network , Security and other Infra domains Good to Have Skills - Experience with cloud platforms (AWS, Azure, GCP) - Experience with LLM and AI agents. - Knowledge of container orchestration (e.g., Kubernetes) - Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) - Exposure to incident management frameworks (e.g., ITIL, SRE principles) Job Requirements Minimum of 4.5 years of experience in server administration and reliability engineering. Strong analytical skills and ability to work in a fast-paced environment. Must be able to implement automation and monitoring solutions and analyze incidents to maintain system stability. Key Responsibilities - Monitor and maintain server health across environments - Automate operational tasks and reduce manual interventions - Implement observability solutions including metrics, logging, and tracing - Analyze incidents and perform root cause analysis - Collaborate with teams to improve system reliability and reduce alert noise - Design scalable server architectures for high availability - Conduct capacity planning and performance tuning Technical Experience Hands-on experience with server monitoring and automation tools. Strong scripting skills and familiarity with observability platforms. Experience in analyzing incidents and implementing solutions to reduce noise and improve reliability. Professional Attributes Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Proactive mindset with a focus on continuous improvement and operational excellence. Additional Information: - The candidate should have minimum 3 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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