Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 12 year(s) of experience is required
Educational Qualification : Degree in IT or Business related discipline

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems related to Software License Management. Your typical day will involve working with ServiceNow ITSM Software Asset Management (SAM) and providing dynamic services to ensure smooth functioning of the systems. Roles & Responsibilities: - Provide technical support for software license management systems and resolve issues related to the same. - Collaborate with cross-functional teams to ensure smooth functioning of critical business systems. - Develop and maintain documentation related to software license management processes and procedures. - Conduct regular audits to ensure compliance with software license agreements and identify areas for improvement. - Provide training and support to end-users on software license management systems and processes. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Software License Management. - Good To Have Skills: Experience with ServiceNow ITSM Software Asset Management (SAM). - Experience in conducting software license audits and ensuring compliance with software license agreements. - Experience in providing technical support for software license management systems. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 12 years of experience in Software License Management. - This position is based at our Bengaluru office.

Degree in IT or Business related discipline

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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