Job Description Summary

The Area Service Manager leads the GE HealthCare Service organization in Israel, managing a team of Field Service Engineers and Service Administration professionals. This role is responsible for ensuring provision of high quality technical maintenance services to the GEHC installed base across the country.

The position holds full accountability for the country’s Service P&L, including revenue generation, profitability, operational excellence, and customer satisfaction in alignment with company targets and reports to the General Manager Service Operations of the Zone.

Job Description

Activities and Responsibilities

• Serve as the primary point of contact for customers, ensuring timely and satisfactory resolution of service issues.
• Drive commercial initiatives to secure revenue growth and support the expansion of service offerings.
• Build and maintain strong, long-term customer relationships by providing both technical guidance and business support.
• Collaborate with GEHC channel partners, supporting their development, operational growth, and compliance with quality standards.

• Oversee preventive and corrective maintenance activities across the designated area, ensuring high quality and adherence to standards.
• Lead operations planning and execution, securing compliance with quality, timeliness, cost, and safety requirements.
• Monitor SLA performance to ensure delivery excellence and profitability.
• Utilize technical and business expertise to manage escalations and resolve complex issues.
• Drive continuous operational improvements, including cost optimization, productivity enhancement, and resource planning.
• Perform regular Gemba visits to understand field challenges and drive productive change.

• Lead, develop, and inspire a team of Field Service Engineers and Service Administrators.
• Manage hiring, onboarding, coaching, competency development, and performance management.
• Promote a culture of accountability, continuous learning, and customer‑centric behavior.
• Foster teamwork and collaboration across a fast‑paced and dynamic environment.

• Work closely with internal partners such as Equipment Sales, OTR, HPM, Modality teams, and the Customer Service Center to execute service strategies and support business growth initiatives.
• Ensure full alignment with EHS, regulatory, and company compliance requirements.
• Lead small cross-functional projects as needed.

• Full responsibility for key operational and business KPIs, including: EHS, Engineer Utilization, Service Cost Productivity, CSAT, Preventive Maintenance Execution, Inventory and Parts Management

Technical Knowledge & Hard Skills

• Proven people leadership experience in the medical or healthcare technology sector within Israel, with strong understanding of the local healthcare market.
• Demonstrated expertise in supporting high‑value medical equipment or mission-critical systems.
• Strong communication skills and customer relationship management capabilities.
• Ability to remain calm under pressure, guide escalations, and coach team members through complex problem-solving.
• Commitment to continuous professional development and learning.
• Fluency in English.

Behavioral & Soft Skills

• Alignment with GE HealthCare cultural values, with a strong emphasis on servant leadership.
• Data-driven decision making with strong analytical capabilities.
• Digital fluency and comfort with modern digital tools and service platforms.
• Strong influencing, networking, and stakeholder management skills.
• Demonstrated ability to coach, develop, and motivate others.
• High adaptability, effective teamwork, and resilience in a fast-paced environment.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No