Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area.    

 
A caregiver in this position works 8:00am to 5:00pm. 

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area. 

• Assign tasks, monitor performance of and assists in training patient service representative. 

• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. 

• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. 

• Coordinate activities and resolve operational problems. 

• Adjust employees, patients, and physicians' schedules to respond to operational problems. 

• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. 

• Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED. 

• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis.  

• OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. 

• Associate degree may substitute for one year of experience. 

• Bachelor's Degree may substitute for the experience requirement. 

Physical Requirements: