Posted:
5/15/2024, 6:13:54 PM
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Job Description:
The future of debt collection starts with me! Each employee of the company is expected to treat co-workers, clients, consumers and vendors with respect and courtesy. Our goal as a company is not to just satisfy the needs of our clients but to delight them with superior customer service day in and day out. Also, as part of the company's mission to define the future of debt collection, every CBE employee has signed a Code of Ethics pledge to treat consumers in the same manner each of us would expect to be treated if faced with a similar situation.
As a CBE Collections Associate, you will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency. In addition, helping the customer find ways to set up payment solutions to help them get back on track. Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building skills to partner with the customer and help problem solve. As a collections associate you will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the clients brand reputation thru creating a positive customer experience.
Appropriate.
Collection Activity Effectiveness Measures
Conversion Rate (PTP - Promise to Pay %)
Payment Kept Rate %
Average Payment Size
AHT Productivity Call Quality and Compliance Standards Audit Performance (Internal / External)
E. ORGANIZATION EVALUATION
Positive image with clients and community Positive image with vendors Positive image with prospective clients Positive image with staff Good working relationship with other CBE personnel in other divisions and subsidiaries.
CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Website: https://cbecompanies.com/
Headquarter Location: Cedar Falls, Iowa, United States
Employee Count: 1001-5000
Year Founded: 1933
IPO Status: Private
Industries: Call Center ⋅ Information Technology ⋅ Outsourcing ⋅ Service Industry ⋅ Software