Do you have a passion for software products that make a difference for customers in the manufacturing industry and want to be part of a new and dynamic division? Then this could be the role for you! At Division Tool Flow Solutions, we’re now looking for a Head of Pre-Sales and Projects.

Some words about the division

Our newly established Tool Flow Solutions division, part of Sandvik Machining Solutions, comprises around 150 employees and two brands: CRIBWISE and TDM Systems. We act in a fast-paced software business, have a strong focus on growth and aim at becoming a world leader within our domain. Welcome to us!

Your mission

In this role, you lead a global team of tool management process experts and software project managers, with the mission of bridging the gap between sales and technical execution. Your team plays a crucial role in the software solution pre-sales process by helping to scope and design the right software solutions that meet specific customer requirements. Together, you ensure that the proposed solutions are feasible, compliant with our best practices, cost-effective, and aligned with the customer's goals and existing systems. Finally, your team leads the software implementation projects, ensuring delivery solutions are delivered efficiently and effectively, achieving customer satisfaction and project success.

Included in your mission is to:

• Build a high-performing team and guide your team members through the ongoing change process.
• Plan and allocate resources within a matrix organization.
• Forecast and report on operational performance.
• Continuously improve both software solutions and the processes and procedures of your team.
• Manage knowledge transfer, de-escalation, and quality issues, as well as select and implement relevant supporting tools for your team and contribute to cross-teams projects.
• Enhance the service portfolio with a focus on proactive solution management and improvement.

You report to the Head of Global Services at Tool Flow Solutions. The location for this role is Tübingen, Germany, or Stockholm, Sweden, and some travel is part of the role.

Your profile

We’re looking for someone with several years’ experience in business process management, project management or customer success management, preferably in leading positions. You have business acumen and a good understanding of relevant business processes and software solution architecture. Your experience is backed by a relevant university degree or equivalent knowledge gained from a working career.

To thrive in this role, you also need:

• Experience within Customer Success Management
• Excellent stakeholder management skills, and expertise in de-escalation management
• Passion for people management and the ability to build a high-performing team
• Expertise in transformation processes and implementing efficient processes
• Fluency in written and spoken English 

We highly value your personal qualities, characterized by your inclusive and inspiring personality with exceptional communication, presentation and negotiation skills. With your ability to work independently, structured and transparently, you’re good at solving problems with a methodical and pragmatic approach. You also have a proactive hands-on mentality and a willingness to learn and develop further.

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences.

Contact information   

For further information about this position, please contact Dmitry Smolkin, Head of Operations & Services TFS at [email protected]

How to apply

Please send us your application through our application system as soon as possible. Please note that we don’t accept applications by e-mail.   

This job ad is aimed for those currently working within the Sandvik Group.

To learn more about our recruitment process, please visit our career site or contact HR Services at [email protected].

Sandvik Manufacturing and Machining Solutions is a business area within the Sandvik Group and a global market-leading manufacturer of tools and tooling systems for advanced industrial metal cutting. The business area also comprises the areas of additive manufacturing and digital manufacturing solutions. In 2023, sales were approximately 49 billion SEK with about 20,300 employees.