Job Summary:

The Ancillary Product Coordinator is responsible for all functions related ancillary products (GAP or Service Contracts) financed by United Auto Credit including cancellations, claims, and fielding customer inquiries. All position responsibilities are to be completed in compliance with United Auto Credit policies and procedures as well as all federal, state and local regulations.

Essential Duties and Responsibilities

• Process customer requests for product cancellation.
• Process, review and approve or deny GAP claims.
• Review accounts terminated early for eligibility for refund of unused ancillary products.
• Answer inquiries from customers and internal agents regarding ancillary products.
• Serve as liaison for customers in processing GAP claims or product cancellations for third party ancillary products.
• Serve as liaison with Dealer Compliance department to recover refunds from dealers for third party ancillary products.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exercise good judgment with demonstrated problem solving and strong decision- making skills.
• Ability to work in an accurate, detail-oriented and highly productive manner.
• Ability to present a professional image and demeanor to internal and external customers.
• Ability to communicate effectively both orally and in writing with internal and external customers.
• Consistent attention to detail and organizational skills demonstrated by professional follow-through.

Language Ability

• Ability to clearly and effectively communicate in person, in writing and by telephone.
• Bi-lingual in Spanish is a plus.

Compensation

• $14.00 to $17.00 an hour based on experience
• Eligible for monthly bonuses

Commitment to Diversity and Equal Employment Opportunity

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.

UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices. 

UACC complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.

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