Agent Support Specialist

Berwick Insurance Group

Tucson, AZ

About Berwick Insurance Group

Berwick Insurance Group, an Integrity company, headquartered in Tucson, Arizona, is an independent marketing organization specializing in the sales and distribution of senior products. Hard work and a reputation for excellence has propelled Berwick Insurance to become one of the most respected IMOs in the nation. Berwick Insurance believes the success of its business is a direct result of the personal time and attention they dedicate to their agent partners. Berwick Insurance agents receive outstanding support and service, comprehensive and ongoing training, access to industry-leading technology and a rich portfolio of products. The firm has grown steadily and now supports over 6,000 agents in all 50 states who serve over 300,000 clients annually. For more information, visit www.berwickinsurance.com.

Job Summary

We are seeking a motivated and detail-oriented candidate to join our team. The successful candidate will be responsible for processing paperwork, providing agent support, tracking contract statuses, and more. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and prior customer service or administrative experience.

Primary Responsibilities:

• Communicate professionally, verbally & written with agents, agencies & carriers

• Organize multiple email inboxes and provide responses to inquiries in a timely manner

• Take phone calls from agents/agencies & carriers. Return voicemails in a timely manner

• Utilize Excel & Word for reports and templates we send to agents/receive from carriers

• Assist agents with complex issues

• Complete Welcome Calls and introduce new agents to Berwick Insurance and our resources

• Understand different Medicare carriers & their processes

• Understand commissions from the carriers

• Troubleshoot issues for agents whether it be with their clients or the carriers

• Ability to understand multiple systems and resources available to our agents offered by Berwick

• Reach out to our carriers to help our agents when facilitating issues

• Work with multiple members of the team and other departments

• Assist/understand certifications with our Medicare carriers

• Navigate different carrier’s sites

Primary Skills & Requirements:

• Medicare experience preferred

• Proficiency in Microsoft Excel, Outlook & Word

• Spanish speaker (not required but highly preferred)

• Basic computer proficiency

• Strong verbal & written communication skills

• Strong listening skills

• Attention to detail with strong organizational skills

• Strong customer service skills

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.