Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Retail Analytics team is helping lead the effort to drive improved consumer experience by partnering with key business areas across CVS Health to deliver impactful analytic solutions and insights. As a member of the Analytics & Behavior Change (A&BC) Merchandising Analytics team, you will be at the forefront of delivering high visibility projects for key strategic priorities. Our team is responsible for designing, building, and delivering data science solutions and decision support tools to support a product assortment that better fits the needs of our customers, driving revenue and customer satisfaction for CVS Health’s Front Store business. We are a fast-paced team focused on building innovative analytic solutions using AI/ML and cloud capabilities.

As a Solution Delivery Manager, you will be expected to collaborate with business and technical stakeholders to deliver end to end assortment solutions. We are looking for talented individuals who have a strong sense of ownership, accountability, and a desire to deliver high quality end to end intuitive and impactful analytic products using advanced data driven approaches. This role provides excellent exposure to multiple businesses, category managers, and leaders across the organization. This role can be remote; however, occasional travel to Woonsocket, RI office is required. New England candidates preferred.

The Solution Delivery Manager will:

• Collaborate with business stakeholders to understand business needs and convert them into requirements for solution enhancements or ad hoc analyses
• Guide overall roadmap for enterprise assortment solutions that deploy complex data science models through interactive user interfaces
• Work within a cross-functional analytics team of data scientists, analysts, data engineers and developers to execute solution upgrades and analyses
• Define objectives and key milestones to meet short and long term needs of business stakeholders and oversee project management activities including team communication, leadership updates, stakeholder management and timelines
• Independently execute ad hoc analyses to answer high priority business questions, test hypotheses and discover opportunities
• Develop and leverage in-depth knowledge of Retail Merchandising business processes and translate key drivers of business value to analytic opportunities
• Organize, collect, and standardize data visualization techniques to effectively communicate analytical results, insights, and support business decisions
• Develop and maintain relationships with wide range of stakeholders including business partners, IT, other data, and analytic teams, legal, etc.
• Mentor junior team members to provide solution strategy and technical advice
• Interact with internal and external peers and management to share progress and/or to gain acceptance of new or enhanced technology / business solutions

Required Qualifications

• 3+ years of consulting or strategy experience in the retail or technology industry.
• 3+ years of business analytics experience, leading high visibility analyses and initiatives with a track record of business impact:  including end-to-end building and delivering data and analytics solutions or products that are scaled to enterprise application.
• 1+ years of experience in the retail merchandising domain expertise including areas such as assortment optimization, category management, product clustering, store clustering and localization

Preferred Qualifications

• 3+ years designing and implementing products that leverage AI/ML and advanced analytics to solve for assortment decisions in a brick-and-mortar retail context
• Problem solving skills and experience in translating business problems across disciplines into advanced analytic projects with measurable business value
• Excellent written and oral communication and data presentation skills, with ability to communicate technical concepts / solutions to business partners
• Excellent project management skills, ability to deliver in a fast-paced environment and work in a climate of ambiguity
• Experience with managing large scale projects, leading multiple workstreams and working with multiple business stakeholders in a matrixed environment to influence decision-making
• Solid understanding and hands-on experience with a variety of analytic processes and techniques, including development of measurement methodologies, statistical significance testing, rules-based and machine learning modeling, and data visualizations
• Solid understanding and hands-on experience working with large data sources and proficiency in latest cloud based advanced tools and platforms

Education

BA/BS degree required

MBA preferred

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/26/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.