The Houston office is in the heart of downtown Green Street. It is a place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation, and event production).

The Office Operations Analyst is responsible for a wide range of services that include reception, internal and external customer support, mail/shipping, and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an online tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access, and assists others as needed. The majority of daily tasks will be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service, and timely follow-up.

The Office Operations Analyst should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations, and catering support to our customers, cross-support to our local technology team, and providing support to high-profile in-office events as needed.

The Office Operations Analyst should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees.  May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Job Responsibilities:

Business partner for Accenture customers by providing outstanding customer support:

• Support life safety efforts, including badge access, audit reports, and general CCure administration

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives

• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

• Understand Accenture's collaboration/technology tools and support customer utilization of these tools

• Support the planning for and execution of all on-site meetings and events

• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

• Manage vendor relationships ensuring current NDA’s are on file

• Prepare, pulling & analyzing data reports including those around in office bookings and activities.

• Seeks to analyze and solve problems

• High level of professionalism with a good executive presence—demonstrated poise, calm under fire

• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments

• Understands that decisions impact own work and may impact the work of others

• Works as an individual contributor as a part of a team, with a focused scope of work

• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience

Basic Qualifications:

• Minimum of 3 years of customer service experience – preferably in a hospitality or administrative role

• Minimum of 2 years of hospitality experience – preferably in a hotel front office role or office admin role

Preferred Qualifications:

• Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

• Can lift/move up to 40lbs.

• Meeting/event coordination

• Office services operations

• Strong interpersonal skills and customer service skills

• Experience working with property management systems and tools

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                           $45,700 to $103,100

Cleveland                                            $42,300 to $82,500

Colorado                                            $45,700 to $89,100

District of Columbia                         $48,600 to $94,900

Illinois                                                 $42,300 to $89,100

Maryland                                           $45,700 to $89,100

Massachusetts                                  $45,700 to $94,900

Minnesota                                         $45,700 to $89,100

New York/New Jersey                    $42,300 to $103,100

Washington                                      $48,600 to $94,900

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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