Service Operations Representative

Description -

Role Summary

The Service Operations Representative provides frontline support for the Service Operations organization by managing inquiries received through the Service Ops email box and assisting with entitlement, renewal, and order-related questions. This role ensures accurate routing, timely follow-up, and quality data updates across systems to support HP’s Service Sales and Operations teams.

Key Responsibilities

• Monitor and respond to incoming requests in the Service Ops email box, ensuring timely and accurate handling of customer and internal inquiries.
• Research and resolve questions related to service renewals, entitlements, cancellations, and order validation.
• Identify when requests need to be escalated and route them to the correct team or system owner.
• Perform data validation and updates in OSS, IQ, and S4 to correct errors or align records.
• Support Service Sales and Operations by providing accurate account, contract, and entitlement information.
• Assist with process documentation, training references, and cross-team coordination.
• Participate in cross-training to provide backup coverage for other Service Ops functions.

 

Qualifications

• 2-4 years of experience in a high-tech industry, preferably dealing with CRM and entitlement processing

• Previous experience with administrative work and customer service preferred.
• Advanced English is a must

Competencies:

• A good communicator
• Great attention to detail
• Fast learner
• Process driven and accurate
• Able to prioritize
• Works well under pressure
• Enthusiastic Team player
• Dependable & committed

Computer Skills:

• CRM (Siebel, SFDC, etc.)
• Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
• Good Excel skills (pivots/formulas/look-ups, etc)
• Microsoft Power BI.

 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"