Job Location:

Corporate Indianapolis

PRIMARY PURPOSE:

The System Support Technician uses advanced knowledge of the tools and applications to administer and support all aspects of the Simon Messaging systems infrastructure on both client and server levels. This person is responsible for delivering messaging solutions and maintaining a high quality of service paired with high availability. This person will provide thoughtful, progressive technical leadership for solutions involving on-premises as well as cloud offerings.

Daily Activities will include, but not be limited to:

· Deliver and support the messaging infrastructure and all related components

· Work with various teams including project management, application support, and infrastructure as well as third party contractors

· Work with contracted resources to address issues within the messaging practice, utilizing vendors to escalate issues for quick problems resolution

· Provide technical support to Tier 1 and Tier 2

· Provide technical recommendations in support of business issues, to ensure successful implementation of technology standards

· Support, advise, assist, guide, and resolve problems for security technology

· Participate in the long-term strategies and planning for messaging and technical architecture and operations

· Drives preparation of proposals and solution presentations so technical topics can be easily communicated to senior management

· Assist Simon Legal Department with email discoveries as needed

· Assist Simon Human Resources as needed

· Activity coordination as needed

· Efficient on Microsoft Retention

Desired Qualifications:

· Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access.

· Proficiency with Microsoft Exchange Management Console.

· Experience managing Exchange client configuration using Microsoft Office Outlook

· Previous experience providing support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.

· Experience producing executive level reports to provide relevant status and progress to management using available tools – working with IS Operations to maintain these.

· Experience working with Microsoft Office 365 environment

· Experience with Exchange for O365 administration.

· Work closely with IS Operations to transition tasks and reporting to be included in overall Health of Microsoft environment status and reports

MINIMUM QUALIFICATIONS:

· Minimum 3 years of progressive experience in IT Support

· Demonstrated planning, and organization skills

· Excellent written and verbal communications

· Strong understanding of modern messaging solutions

· Demonstrated ability to bring conflicting viewpoints to consensus

· Well versed in standard/process creation and change management practices.

· Must be professional, trustworthy, self-motivated and a team player to effect positive overall infrastructure solutions Strong analytical and organizational skills with strong critical thinking and problem-solving abilities