Job Title: Order Management Specialist- Chinese

Location: Hyderabad

Primary Function:

• Expertise in SAP Order Management Transactions & Documentation
• Understanding of Order Management process and involve in resolving issues

Brief Job Description:

• Understands the order to cash process as well as the systems and processes that support it.
• Process standard and some complex sales orders requiring deep process and system knowledge, escalates issues as required
• Develops expertise to undertake transactional process steps in assigned process specialist roles.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers
• Process customer order with a sense of urgency, positivity and empathy while taking accountability for the transactions.
• Participates in team development activities including on the job trainings.
• Supports implementation of continuous improvement projects.

Education & Other Skills

• Bachelor’s/Masters Degree (preferably in Chinese )
• 5-7 years of work experience in Domestic & International Order Management or any other relevant business-related experience in Chinese language
• Excellent verbal and written communication skills in English and Mandarin
• Good Commercial & SAP knowledge in OTC module
• MS Skills
• Ability to build relationships with clients, consumers and coworkers in a diverse culture.
• Strong desire and passion to help people
• Accuracy & Speed