Patsnap is an AI-powered SaaS platform that transforms the way global businesses innovate and collaborate across IP and R&D teams. Our connected innovation intelligence product suite helps 12,000+ customers worldwide bring new inventions to market faster. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Toronto, London, Beijing, Shanghai, Suzhou, and Singapore. Our hyper-growth trajectory is powered by our people, and we are proud of our company vision, values, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
This is a hybrid position in our London, UK office with the expectation that you work from the Patsnap office 1 day per week.
Role Summary
Patsnap is looking to hire a Product Support Specialist to join our Product Support team. This position reports to the Manager, Product Support and is responsible for engaging with our clients to help solve their technical questions, issues, and concerns. The Product Support Specialist is considered the bastion of product knowledge within the organisation, and shall educate our clients, answer questions, and troubleshoot any related problems about the Patsnap platform, products, and services, which includes our full suite of services - including our Life Science products.
Here at Patsnap, we place high importance on customer satisfaction and are very proud of our industry-leading customer satisfaction scores. This role is about ensuring that our customers are truly cared for, through a combination of empathy and advocation. A successful candidate is expected to maintain a professional, courteous, and customer-success-focused attitude at all times.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.