SUMMARY: This at-will position is responsible for overseeing activities related to coaching leasing team, promoting apartment rentals, move-ins, leasing promotions. The leasing manager is also responsible for marketing and interacting directly with prospective and current residents in order to achieve maximum occupancy and ensure client satisfaction.

This is a full-time position 40 hours per week. The pay range for this position is up to $20 per hour, plus monthly bonus potential!

Essential Functions: The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions, or tasks that the job may require

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.

• Ability to adhere to all leasing professional responsibilities and lead by example.

• With approval from Community Director, coordinates leasing promotions to gain occupancy

• Conducts daily team huddles with leasing team to review leads, applications and upcoming move ins.

• Coaches leasing professionals in order to obtain optimal performance.

• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.

• Reviews and ensures lease applications have accurate information and payment has been collected before approval of applicant(s)

• Conducts outside marketing and employer outreach and reviews Internet and marketing ads.

• May be required to perform marketing functions, such as identify target market, develop and implement marketing plans, and coordinate, qualify, and update advertisements.

• Maintains accurate and detailed records of traffic activity by entering it into the computer.

• Completes and reviews traffic and leasing reports with Community Director to forecast future occupancy trends and reports accurate data to executive group.

• Reviews and analyzes financial reports, shop reports, traffic and closing ratios, and other operational reports to identify and resolve issues impacting leasing performance

• Assists with translating phone traffic into scheduled appointments with prospective residents in order to tour the property.

• Provides follow-up with each prospective resident via phone, mail or email.

• Orients prospective and current residents to the property.

• Processes rental applications, verification paperwork and ensures that approvals are communicated to applicants in a timely manner.

• Creates and maintains resident files, including reviewing move-in paperwork and move in orientation with new residents.

• Ensures all open and close procedures are completed daily.

• Ensures model apartments are in touring condition at all times.

• Coordinates move-in schedules with maintenance team and inspects apartments prior to resident move-ins, so as to ensure apartments are in move-in condition.

• Assists residents with processing work orders for residents and ensures they are completed in a timely manner.

• Shop’s competitors quarterly completes weekly market survey.

• Assists with planning and implementing resident activities in order to increase resident retention.

• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.

• May be asked to assist with planning and implementing resident activities in order to increase resident retention.

• Promotes positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.

• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.

• Sensitivity to confidential matters is required.

• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.

• Ability to relay technical concerns with adequate detail, quickly, and accurately.

• Capability to read, write, comprehend, and converse in English.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.

• Strong organizational and time-management skills.

• Ability to cope with and defuse situations involving angry or difficult people.

• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.

• Must comply with all safety requirements.

• Required to complete and successfully pass the Wasatch Property Management Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Pay Rate Type:

Hourly