Manager, Product – Jakarta, Indonesia

Does playing a role in overseeing execution of product development, delivery roadmap, technical setup, and operations for APAC – Indonesia excite you? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Join Western Union as a Product Manager.

Western Union powers your pursuit.

This position will work on Western Union’s mobile and web products. You will define the product features in alignment with our strategy; have responsibility for both new and existing products and services, drive development on time, on budget, and with high quality and value.

The candidate will ensure that Western Union has best-in-class mobile and web solutions which provide exceptional customer experience, while achieving success metrics. We'll look to you to transpose the product strategy into tangible products and services that meet customers' needs and support the overall business strategy.

Role Responsibilities:

• Lead, define, and implement product strategy for to deliver strategic, customer and business outcomes for a portfolio of projects for Indonesia including launching a new digital business.
• Generate product ideas that are focused on driving revenue, acquiring new customers, retaining existing customers, building brand loyalty, and providing self-service tools to customers. Including spending time in the market to meet and speak with customers.
• Assess opportunities by identifying ROI, define key performance indicators and partner with analytics team to measure success.
• Define and document product requirements, features, and functionality.
• Manage products through the product development lifecycle.
• Draft business requirements, prioritize features, author Epics, user stories and acceptance criteria, and collaborate with the regional team to ensure product features are delivered according to specifications.
• Provide ongoing analysis on product effectiveness using a data driven approach.
• Identifying key problems through vigorous testing of mobile and web customer platforms for us to solve to improve the customer experience and comply with local regulation.
• Continuously implement and improve analytics infrastructure to track, monitor, optimize, innovate, and report on acquisition and conversion metrics.

Role Requirements:

• To be successful in this role you should have experience of at least 7 years in building and launching consumer applications both on web and mobile platforms including mobile and product management.
• Must have an experience of at least 5 years’ experience in general product management with good technical background. Engineering, agile training and certification are a strong plus.
• Strong business writing, numerical analysis, and communication skills especially in dealing with different stakeholders globally.
• Experience developing basic wireframes and user journey flows.
• Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms.
• Experience in fintech’s or financial services – payments or remittances is a plus.
• Experience working in a large corporate environment is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Indonesia specific benefits include:

• Paid annual leaves entitlement
• Medical coverage including dependents
• Global Recognition and Rewards Programs
• Hybrid Working Arrangement
• Unique Incentive Program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

10-01-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.