Application Tech Support Practitioner

Posted:
1/1/2026, 6:09:37 PM

Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security ⋅ Software Engineering

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : NNM Tools Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Seeking an experienced Network Monitoring & Automation Engineer with strong hands-on expertise in OpenText NNMi, OpenText Network Automation (NA), ScienceLogic SL1, and Restorepoint (RP) to manage enterprise network monitoring, configuration automation, compliance, and backup/restore operations. Roles & Responsibilities: Network Monitoring (NNMi & SL1) Configure and support HP NNMi for node discovery, fault monitoring, and alert management Implement ScienceLogic SL1 for infrastructure and network monitoring Manage SNMP polling, traps, and thresholds Reduce alert noise and perform root cause analysis Create and customize dashboards, alerts, and reports Integrate monitoring tools with ServiceNow and other monitoring tools Network Automation & Compliance (NA & Restorepoint) Manage HP Network Automation (NA) for configuration backup, compliance, and drift detection Execute bulk configuration changes and scheduled automation jobs Implement Restorepoint for continuous configuration monitoring and network recovery Perform configuration comparison, version control, and rollback Ensure audit readiness and compliance reporting Professional & Technical Skills: Hands-on experience with NNMi, NA, ScienceLogic SL1, and Restorepoint Strong networking fundamentals (TCP/IP, SNMP, Routing, Switching) Linux/Unix administration knowledge Experience integrating tools with ServiceNow and other Network Monitoring tools Good to Have Scripting knowledge (Python / Shell) Monitoring & automation certifications (ScienceLogic / OpenText) Additional Information: - The candidate should have minimum 5 years of experience in NNM Tools Administration. - This position is based at our Pune office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing