The ICM In-Business Training Lead is responsible for driving the strategy, oversight and execution of ICM’s technical training curriculum. The training lead will engage closely with ICM’s senior leadership team in assessing pillar-level and ICM-wide training needs and implementing thoughtful solutions, including (but not limited to): technology related training related to ICM’s transition to the Helios platform, application-based policy-related training, training tied to Consent Order, MRA, and/or CAP closure requirements, ICM’s new hire onboarding, Credit Officer and Senior Credit Officer training requirements, and more. 

This role will also partner closely with HR Learning & Development on execution and implementation of any assigned training programs, Client-level learning programs, and any leadership development programming available. 

As a strategic leader within the team, ICM In-Business Training Lead will report directly into the Head of ICM In-Business Talent & Communications within ICM’s Credit Product Strategy & Operations organization.
 

Key Responsibilities

• Develop and shape ICM’s technical training strategy based on it’s responsibilities within the broader Wholesale Credit Risk Target Operating Model. 
• Provide continuous monitoring and improvement of existing training programs including but not limited to new hire onboarding and wholesale credit related programming to ensure learning curve acceleration
• Oversee the design, development, and delivery of all in-business technical training programs within ICM, including, but not limited to, Credit Officer and Senior Credit Officer programming, technology-related training and job aids associated with ICM’s migration to the Helios platform, new hire onboarding program applicable to all ICM Pillars, and all other technical training supporting ICM’s responsibilities within the WCR Target Operating Model (i.e. Policy, Standard, Procedure, and Process related training). 
• Ensure training content is developed and maintained in alignment with Citi’s Non-Hierarchy Documentation requirements and Global Training Standard, where applicable.
• Undertake learning needs and gap analysis, including data gathering, research, and analysis of data.  
• Research industry best practices on technical training development and delivery including best-in-class tools and applications to best meet ICM’s training needs
• Develop and implement consistent methods and metrics to measure the effectiveness of training 
• Partner with peer teams within Citi to share best practices and lessons learned to enhance the learning and development programs for ICM

Knowledge/Experience:

• Prior experience in a Credit Risk related role, training related role, or within a business execution / strategy / administration team in a banking or related organization required.
• Familiarity with administrative policy matters including Managers Control Assessment, Issues Management and Citi Policies and how they apply to training-related responsibilities
• Knowledge of and/or exposure within Credit Risk Management or Learning & Development for financial services 
• Background in training or needs assessments, instructional design, and delivery for multiple modalities (e.g., classroom, self-paced, virtual).
• Experience working across regions, cultures, geographies required.
• Strong working knowledge of Wholesale Credit Risk Policy and the Wholesale Credit Risk Target Operating Model is preferred.

Qualifications:

• 10+ years of relevant experience (Credit Risk, Business Training, Learning & Development, and / or Talent Management)
• Strong knowledge of financial services industry, specifically Wholesale Credit Risk
• Strategic mindset that closely follows latest trends in own field and adapts them for application within own job and the business
• In-depth analysis with interpretive thinking will be required
• Applies ingenuity and creativity to problem analysis and resolution for complicated and/or unique situations
• Consistently demonstrates clear and concise written and verbal communication
• Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels
• Demonstrated ability to develop materials including presentations for senior leadership
• Extremely high level of attention to detail
• Demonstrated ability to interact and work with senior leaders across the organization
• Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills including experience building presentations and dashboards for senior management
• Ability to work as part of a team, with a high degree of collaboration with cross functional teams
• Ability to influence broadly and think outside the box

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a first line of defense business line, to house and consistently manage credit risk activities performed for Citi’s institutional clients. ICM’s objective is to provide integrated end-to-end credit underwriting, identification, measurement, management, and monitoring for wholesale credit across the enterprise.

Within ICM, the Credit Product Strategy and Operations (CPSO) team aims to provide best-in-class support of all ICM groups, driving improvements to strategies, processes, and policies across wholesale lending and to enabling all ICM to succeed through centralized support of key capabilities.  The driving principles for the group are best-in-class Culture, Thought Leadership, and Execution.

Within CPSO, the In-Business Talent and Communications team manages the strategy, execution, and governance of all technical training, communications, talent management and engagement related activities required to support ICM's business operations, partnering closely with HR Advisors, Learning and Development, and Talent and Performance Management teams within Human Resources.

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Job Family Group:

Product Management and Development

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Job Family:

Product Strategy and Planning

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$115,840.00 - $173,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 11, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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