Main Duties and Responsibilities: 

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.  

• Utilize technology to provide enhanced monitoring, management and control of shipments as required 

• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions 

•  Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs. 

•  Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements. 

•  Work with the regulatory team to ensure trade compliance for all Import and Export shipments  

•  Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments 

•  Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities 

• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments. 

•  Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments 

•  Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions. 

•  Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.  

•  Escalate any issues or delays to the Cell & Gene Management Team. 

Qualifications: 

• PC/System literate 

• Good working knowledge of Excel and Word 

• Ability, through knowledge, to adapt and deal with enquiries & day to day issues 

• Strong professional telephone manner 

• Eye for detail 

• Able to think on their feet 

• Excellent communication skills 

• Ability to liaise with other departments 

• Experience in the courier or freight industry 

• Temperature controlled shipping 

• Security Level D 

• Previous experience in Exports, import and Transport within an office environment 

• Previous experience within Pharmaceutical Logistics