Scheduled Hours

40

Position Summary

This position is responsible for educating borrowers of their financial responsibility, assessing borrower ability to pay, implementing specialized repayment plans and benefits for Washington University student loans and other specialized loan programs. Loan programs include a variety of specialized Institutional student loans, Partners in Education with Parents (PEP) loans, unpaid student account collections, and remaining Federal Perkins loans through program closeout.

Job Description

• Provides consistent and self-motivated soft collection solutions to borrowers, students, parents, alumni, and internal partners in an ever-changing economic market. This includes proactive and timely communication, administering pertinent and timely negotiated program and account terms, and educating borrowers on an innovative selection of loan account repayment, forgiveness, deferment, forbearance, and cancelation benefit options while adhering to and ensuring compliance with federal regulations and departmental policies. Provides validation of loan amortization on existing loan accounts, performing “what if” analysis as needed to impact future payments and interest as negotiated with borrower. Performs independent decision-making and exception solutions as necessary beyond established guidelines. Escalates issues and proposes resolutions.
• Responsible for validation and resolution of ongoing portfolio exception reports for institutional student loan programs, taking appropriate action towards continued improvement of default risk factors to positively impact open receivable trends.
• Manages monthly processes to close paid in full and overpaid accounts, confirm timely billing, and ensure accurate reporting to National Credit Bureaus by UAS (vended loan servicer). Accepts incoming payments for loan accounts, complete loan verification for consolidations, and perform routine account inventory of account placements with outside collection agencies. Position is required to possess a working knowledge of accounting principles in order to execute a variety of complex Workday FDM and Student financial transactions, such as preparing cash sales, supplier invoices, ad hoc payments and journal entries to Workday Finance general ledger accounts.
• Consistently provides service-oriented communication to colleagues and internal partners across the university, exercising a strong ability to forge relationships. This includes continuous partnership and education of internal partners. Requires industry expertise and experience with standard truth-in-lending requirements, acceptable loan product terms, calculation of amortization adjustment options, and a firm understanding of billing and collection procedures. This position maintains a network of internal contacts in student accounting, financial aid, graduate and undergraduate school offices, and with specialized loan program partners across the University.
• Ensures proper tools and procedures are used to locate current accounts to contact current borrowers. Ensure proper credit reporting and adjustments on all current and delinquent accounts to the National Credit Bureaus. Works closely with team members to understand current internal processes, documents and maintains procedures and processes, and recommends updates to policy and procedures with a continual effort to create efficiencies where possible. 
• Responsible for maintaining a deep understanding of the collections industry landscape and continually evaluating existing collection guidelines to remain in accordance with Federal regulations and internal WashU / Collection Services policies. Adheres to Consumer Financial Protection Bureau (CFPB) guidelines including but not limited to the Fair Debt Collection Practices Act (FDCPA). Additional Federal regulations include but not limited to Family Educational Rights and Privacy Act (FERPA), and the Fair and Accurate Credit Transactions Act (FACTA).
• Completes special projects and other work as assigned by management.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand, or finger movement
• Ability to move to on and off-campus locations

Equipment:

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.

Certifications:

No specific certification is required for this position.

Work Experience:

Accounts Receivable (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications

• High school graduate, minimum 60 semester hours of college including 12 hours of accounting; or High School plus three years of progressive experience in professional accounting or receivable functions.

Preferred Qualifications

• Bachelor’s degree with loan, collections and customer service experience.
• Prior experience in a university or not-for-profit environment.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Accounting Research, Confidentiality, Customer Service, Decision Making, Detail-Oriented, Effective Written Communication, High Accuracy, High Reliability, Influencing Skills, Internal Controls, Microsoft Access, Microsoft Excel, Multitasking, Oral Communications, Problem Solving, Process Streamlining, Self Motivation, Sound Judgment, Teamwork, Work Efficiency, Working Independently, Workplace Productivity

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.