The Coinbase Customer Experience (CX) and Compliance organizations are on a mission to provide the most trusted, compliant, and value added support in Web3. Our team is dedicated to quality, the elimination of customer pain points, the empowerment of our global user base via self-service and automation, and the optimization of support interactions to create an effortless experience. 

As the Sr. Manager for US Site Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be the driving force behind our Anti-Money Laundering (AML) operations in the US, leading a team of passionate professionals who are just as dedicated to making a difference as you are. With your expertise in compliance, operations, and organizational management, you'll be the mastermind behind scaling our operations to new heights and optimizing our policies and procedures to align with the latest industry best practices.

In this critical role, you'll take charge of identifying areas for improvement and working closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. But that's not all – you'll also be responsible for building, growing, and managing a world-class team at the US Center of Excellence in Charlotte, NC.

As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative!

What you’ll be doing (ie. job duties):

• You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.
• Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies
• In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.
• Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.
• Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.

What we look for in you (i.e. job requirements):

• Motivated by Coinbase’s mission
• Minimum of 10 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+); 3+ years experience managing operations in a volatile/hyper-growth environment.
• Working knowledge of laws, regulations, and risk management practices for financial services.
• Hands-on involvement in developing and producing metrics and reporting.
• Proficient in PowerPoint/Google Slides and Excel/Google Sheets.
• A BA/BS degree in business, finance, and other related fields.

Nice to haves:

• Advanced degree in business, finance, and other related fields.
• Experience with and/or keen interest in cryptocurrency.
• Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).
• Experience with or previous exposure to financial services regulators.
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.
• Lean Six Sigma, or green/black belt certification

ID: P61654