Posted:
9/10/2024, 7:11:11 AM
Location(s):
California, United States ⋅ Los Angeles, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!
COMPENSATION
Hourly Minimum - Maximum$24.00 - $27.00Flower Shop Representatives are responsible for providing exceptional customer service to client families. This position performs clerical work, provides customer service, and conducts the sale of flowers in the flower shop. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, Forest Lawn is the company for you.
WHAT YOU'LL BE DOING
Sell flowers over the counter, answer phones, take orders over the phone or in person.
Assist customers that walk in to the flower shop and ring in all sales and balance cash register daily.
Make flower sale presentations to client families as part of the funeral arrangement process.
Deliver flower arrangements to visitation rooms, chapels and churches if needed.
Assist Senior Flower Shop Representative in preparing all flower shop reports.
Assist Supervisors with correspondence. This includes complaints and inquiries regarding our Flower Placement Services.
Accept Forest Lawn account payments, receipt contracts for payments to Memorial Counselors and Advance Cemetery Planning.
REQUIRED QUALIFICATIONS
Previous experience in a customer service position.
High school diploma/General education degree (GED).
Must have good oral and written communication skills.
Type 35 wpm and be PC literate; basic knowledge of Word and Excel.
Must be able to handle difficult situations with minimal supervision.
Must be able to work weekends and holidays.
Valid California Driver’s License.
Ability to lift 60 lbs.
Must be able to work on-site.
PREFERRED QUALIFICATIONS
Bilingual Spanish.
Previous experience in a flower shop/cashier/sales position.
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Website: https://forestlawn.com/
Headquarter Location: Glendale, California, United States
Employee Count: 501-1000
Year Founded: 1906
IPO Status: Private
Industries: Leisure ⋅ Retail