JOB DESCRIPTION:

Responsibilities

·     Functional Team member for Operations SAP Global Support Team.

·     Support the current production environment for SAP ECC, SAP PP (Production Planning), and SAP QM (Quality Management)

·     Main point of contact for trouble shooting SAP PP and SAP QM related incidents and service requests for Medical Devices business unit on SAP.

·     Represent the configuration and customization changes in SAP global release meeting for SAP Operations L2 team for moving changes to production system.

·     Understand the business processes, its complexity and provide timely and desired effective solutions to the business community.

·     Perform incident management, service request management, change requests and query resolution for tickets created in Service Now.

·     Participate in incidents Root Cause Analysis (“RCA”), propose permanent solution for repetitive issues (analyzed via remedy data analysis) and execution.

·     Provide support for month-end, quarter-end, and year-end activities.

·     Perform batch job monitoring to solve batch job failures.

·     Escalate tickets to other Abbott support team such BASIS, Security, L3 design & development, and coordinate with Abbott / subject matter expert to resolve production support tickets.

·     Support the SAP support pack testing Type 1, Type 2, adhoc testing and custom transaction testing.

·     Carry out testing for Changes in HP ALM for test scenarios associated with incidents and service requests.

·     Coordinate with AMS team for development, support, maintenance, review of service requests and incidents.

·     Prepare status reporting and operational reviews with IT Global Support manager.

·     Assist project team member(s)for currentand futurerelease activities.

·     Develop and deliver training programs for end-users and junior team members.

·     Stay updated with the latest SAP technologies and trends to drive continuous improvement.

·     Provide expert guidance on SAP best practices and ensure compliance with industry standards.

·     Collaborate with cross-functional teams to gather and analyze business needs, translating them into technical specifications.

 

Required Qualifications

·     Bachelor’s degree in computer science, Information Technology, or a related field.

·     Minimum of 7 years of experience in SAP implementation and support.

·     In-depth knowledge of SAP modules such as PP, QM, and MM.

·     Strong understanding of SAP integration with other enterprise systems.

·     Proven experience in production support

·     Excellent problem-solving skills and the ability to work under pressure.

·     Strong communication and interpersonal skills.

·     SAP certification is a plus.

·     Knowledge of Service Now is a plus.

·     Knowledge of SAP-MES integration preferred

 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Services & Solutions Delivery

     

DIVISION:

BTS Business Technology Services

        

LOCATION:

Malaysia > Penang : Plot 102, Lebuhraya Kampong Jawa Bayan Lepas Industrial Zone 11900

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)