Control Room Operator 

Do you have a strong affinity with delivering on-site maintenance services in a performance-based service contract? Are you willing to deliver professional maintenance services during a shift? Then start a new challenge in your career and come and join our APAC Services organization. 

Service Operations is part of the APAC Services organization. At Vanderlande, we believe in long term relationships with our customers. We want to take ownership of the material handling processes to ensure we can improve our customer’s competitive position. The key to our Service approach is that we continuously capture specialized material handling know-how in global principles implemented and executed by local people. This approach ensures that our customers receive Service that is based on a combination of world-class knowledge and local expertise from Vanderlande’s experienced team. We now employ over 1,350 FTE at more than 100+ different sites worldwide for the divisions Airport, Parcel & Postal, and Warehousing. 

Role Description  

Vanderlande provides its customers with life-cycle services for material handling systems. Maintenance Services on MHS equipment on site is an integrated and important part of our core business as a company. Vanderlande focuses on continuously improving by intense cooperation between all the disciplines within our company together with our customers.  

In this challenging role, you will serve one of our key customer systems in the Greater Western Sydney area as a Control Room Operator. The system includes high end automation which are critical for the business of our customer. Reporting directly to the Shift leader you will also be under the instruction of the Maintenance Team Leader on shift. You will be Vanderlande’s first line of communication in the customers control room, therefor you will ensure that all communications between Vanderlande and Western Sydney Airport is done in a clear, effective and professionally manner.  

Your duties as a Systems Operator will be to effectively communicate all events/activities occurring on the system to the maintenance and operations teams. You will also be actively involved with communications to Vanderlande remote support service desks and customer reporting systems. 

Qualifications 

• Electrical / Mechanical qualification desirable but not essential 

• Must be successful in Aviation Security Identification Card (ASIC) application for Airport e.g. Police Report. 

• Excellent communication skills: The candidate will be Vanderlande’s first line of communication in the customer’s control room and will need to communicate all events/activities occurring on the system to the maintenance and operations teams.  

• Problem-solving abilities: The candidate will be responsible for troubleshooting and problem solving on required Vanderlande platforms.  

• Team coordination skills: The candidate will need to coordinate their shift team, the customer’s operations team, and remote support to solve incidents as soon as possible.  

• Knowledge of Service desk ticketing systems: The candidate will be responsible for raising incident and problem tickets into our internal Service desk ticketing system and following up on open tickets.  

• Understanding of automated material handling systems: The candidate should have an in depth understanding of the automated material handling system and its flows and dynamics.  

• Ability to work independently and as part of a team: The candidate should be able to execute instructions as directed and work independently or as part of a team.  

• Knowledge of Vanderlande equipment: The candidate should maintain up-to-date knowledge of all Vanderlande equipment and attend training courses as required.  

• Adherence to safety procedures: The candidate should ensure that all activities are carried out in a safe manner and comply with company policies and procedures.  

• Report Writing: Proficient in compiling, analysing, and summarizing data to create clear and concise reports, Ability to present complex information in an organized and understandable format.  

• Data Collection: Skilled in collecting relevant data from various sources, ensuring accuracy and completeness. Familiarity with data validation and quality control procedures  

• Time Management: Capable of adhering to schedules and deadlines for report submissions. Efficiently manages time to balance data collection, analysis, and reporting tasks.  

• Attention to Detail: Pays close attention to data accuracy, consistency, and formatting. Identifies anomalies and discrepancies during data collection and reporting.  

• Communication Strong written communication skills for preparing reports.  

• Ability to convey information clearly and concisely to stakeholders. 

Highly Regarded 

• Dual Trade Certificate (electrical and mechanical). 

• Experience in logistics, postal sorting and baggage handling systems highly regarded. 

Position Requirements 

• Successfully obtain an Aviation Security Identification Card for Western Sydney International Airport.  

• Criminal checks are required as part of this process. 

• ID checks will be performed to verify work entitlements in Australia 

• Pass pre-employment medical examination, including drug and alcohol testing 

A competitive remuneration package will be offered to someone who is a team player with a positive, energetic attitude and work ethic as well as the ability to think outside the square. 

In a world of technology, Vanderlande believes in its people – its employees make the difference in everything the company does. 

Safety 

Workers, Technicians, and others will be held accountable for those items listed above in General duties, as applicable to the scope of their influence. Each shall comply with local and reasonable management and safety policies, not limited to the following: 

• Comply with local WHS legislation and relevant Codes and standards 

• Not endanger the health of safety of themselves or other at the workplace 

• Notify the supervision or management immediately if an event occurs or risk / hazard is identified 

• Cooperate and comply with Vanderlande Policies and Procedures while on company premises or conducting business or undertaking for Vanderlande abroad 

• Consult and cooperate about health and safety matters on site 

• Participate in Developing, documenting, implementing and maintaining safe systems of work for their activities on site. 

• If performing work, must provide adequate supervision, to ensure that documented safe systems of work are adhered to. 

• Only perform work you have been trained on and deemed competent in by direct supervision 

• Cease work where there is a perceived risk or known immediate risk to the health and safety of self or others. If the task cannot be done safely, do not do it. 

• Allow for sufficient time to obtain the required safe work permits. 

• Promote the involvement of their workers in work health and safety activities on site; be responsible for keeping the workplace in a clean and tidy condition. 

• Actively and timely participate in work health and safety meetings and awareness training. 

• Demonstrate commitment to work health and safety through their own actions and attitudes. 

• Uses Personal Protective Equipment as required and directed. 

Diversity, Equity & Inclusion  

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.