Posted:
2/17/2026, 9:39:27 AM
Location(s):
San Salvador, El Salvador
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
Remote
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
As a Managed IT Services (MITS) Desk Technician, you will provide remote technical support to our external managed service clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.
Responsibilities:
Provide phone and email technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSM’s ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed
Skills and Experience
A successful candidate will have extreme attention to detail and accuracy, the ability to work efficiently and independently with minimal supervision, be able to learn new processes and functionalities quickly, and the ability to work on their own as well as within a small team. Candidates should demonstrate willingness to go the extra mile for the team's success.
Required Qualifications:
Experience with Office 365 Administration and associated workloads including Email and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices
Highly customer-focused with ability to provide consistently excellent customer service and professionalism • Excellent written and verbal communication skills
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment
Must be able to manage individual workload
Must be a strong team player
Must possess a strong sense of ownership with client relationships
Fluent in Spanish and English
Preferred Qualifications:
Bachelor's degree from an accredited 4-year university is a plus
2 years of experience working on a technical helpdesk or equivalent network administration role
Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
2+ years’ experience with firewalls, such as Cisco, SonicWALL and Meraki
2+ years’ experience with VMWare ESX hosts and vSphere Client for administration
2+ years of experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Website: https://rsmus.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1926
Industries: Accounting ⋅ Consulting ⋅ Financial Services