Skill required: Sales Support - Sales Enablement
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The sales Operations leads the centralized reporting, dashboarding, analytics, and execution support function to drive sales performance visibility and informed decision-making. This role oversees reporting operations, ensures pipeline governance, and reinforces CRM data best practices while driving team performance, SLA adherence, and process standardization in support of Sales Ops goals. Sales Support resource is responsible for providing administrative and analytical support to the sales team, primarily focused on maximizing revenue generation by managing customer accounts, processing orders, generating reports, and ensuring smooth customer interactions, requiring strong communication, organizational skills, and proficiency with CRM systems to achieve sales targets. Equip sales teams with the right content, training, and data to drive sales activity.
What are we looking for? Education Qualification: Any Graduation "Technical Expertise: •Domain experience in Sales Operations or a similar role within a fast-paced, dynamic environment. •Strong proficiency in data analysis, financial modeling, and interpreting complex sales data to identify trends and optimize programs. •Deep understanding of customer experience performance metrics which includes Customer satisfaction/Net Promoter score, Turn around time, first time resolution. •Analytical and Logical skills to interpret the large volumes data from the customer experience centers, use of the data for deriving meaningful insights. •Technical proficiency in customer relationship management (CRM) systems and ticketing tools. •Experience in Power BI Dashboard Development and Microsoft Dynamics. •Customer service-oriented with a focus on exceeding customer expectations. •Driven programs in customer contact centers to drive performance improvement and driving customers to self serve methods •Result oriented leader managing teams of 15+ HC working in remote and hybrid environment. •Partnered with marketing, product development, and customer service teams to ensure alignment and support sales initiatives. ERP/ any certification required: Ms office
Roles and Responsibilities: •Key Accountabilities• Team Leadership & People Management: Proven ability to lead, mentor, and develop a team of Sales Operations/ Sales Enablement ; manage workload allocation, performance tracking, and capability enhancement.• Performance Monitoring & KPI Governance: Strong experience tracking SLAs, reporting accuracy metrics, productivity indicators, and quality benchmarks to ensure consistent team performance.• Coaching & Development: Ability to provide structured feedback, conduct performance reviews, and drive continuous skill development within the team.• Client-Facing Communication: Strong experience managing client interactions, leading governance calls, presenting performance reports, and handling escalations effectively.• Senior Stakeholder Engagement: Ability to collaborate with cross-functional teams to align reporting priorities and operational objectives.• Escalation & Issue Management: Proven capability to manage high-impact escalations, coordinate cross-functional resolution, and mitigate operational risks.• Process Optimization & Operational Excellence: Ability to analyze reporting workflows, identify bottlenecks, and implement scalable process improvements to enhance efficiency and quality.• Quality & Compliance Oversight: Ensure adherence to CRM governance standards, reporting controls, internal policies, and defined operating procedures.• Reporting & Trend Analysis Oversight: Ability to interpret performance data, identify trends or risks, and provide actionable insights to leadership for strategic decision-making.• Business Acumen: Strong understanding of sales operations lifecycle, pipeline governance, and performance drivers to align team delivery with business objectives.• Cross-Functional Collaboration: Ability to work closely with other Stakeholders, Marketing, Training, and System teams to ensure seamless operational execution and continuous improvement.•Excellent leadership and team management skills, with the ability to motivate and develop a high-performing sales operations team.•Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies•Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.•Ability to think strategically and execute tactically, with a focus on continuous improvement and innovation

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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