Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.

We are looking for a competent Senior Order Management Analyst for our Aftermarket Parts Distribution division. This role demands to focus on future planned/back orders and related procedures including but not limited to working with global partners expediting and/or researching other accepted solutions. This role need proactive analysis on improving the Order fulfilment and the ordering pattern in collaboration with Product Group, Engineers and Dealers

What You Will Do:

• Managing planned/backorder orders with complete ownership of order fulfilment.

• Be accountable for the service fill metrics for the assigned dealers and work on corrective/preventive actions

• Engage Engineers, Product Groups or Technical resources for guidance as appropriate

• Act as an escalation coordinator for addressing critical orders with global collaboration.

• Provide functional/technical training for developing resources and support in onboarding the new team members to order management process.

• Analyze dealer orders and suggest solutions to the dealers/senior management to help dealer fill their orders on time, reducing cost on transportation/operations.

• Coach, develop and onboard juniors as needed

• Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.

  • Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.

  • This may require some flexibility in hours to accommodate dealer discussions.

Order Management Goals, but are not limited to:

• Improve service fill for dealer orders

• Be proactive than reactive in keeping dealer updated on their orders – use technology

• Timeliness to answer/respond or act on dealer orders, phone calls and emails.

• Initiative and possibly other aspects with respect to process improvements

• Cross functional support as needed

• Others as determined by supervisor

What You Have:

• Bachelor degree / Diploma (3 years) with equivalent experience

• Minimum five years of job-related experience in supply chain domain

• Attention to details and strong customer focused

• Demonstrated ability to work independently and to communicate effectively across diverse cultures and background

• Should be a team player with strong analytical and problem-solving skills

• Advanced MS-Office skills and good presentation skills

• Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved

Additional Information:

• Should be willing to work in AP/US/EAME shifts

• This position requires no more than 5% travel

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

August 19, 2024 - September 1, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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