Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Site Reliability Engineering
Good to have skills : No Function Specialty
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms and implement technology at the operating system-level. - Troubleshoot hardware and software issues at L1 and L2 levels. - Collaborate with team members to ensure smooth operations and resolve any issues that arise. - Stay updated with the latest technology trends and advancements. - Continuously improve processes and procedures to enhance efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of system administration and network protocols. - Experience with troubleshooting and resolving hardware and software issues. - Knowledge of operating systems and software solutions/vendors/brands. - Familiarity with server and network areas. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. - Knowledge of scripting languages like Python or Bash. - Understanding of ITIL framework and best practices. Additional Information: - The candidate should have a minimum of 2 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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