We’re looking for an Admin Advantage UBA I to join our Insurance Operations team at MBPS. In this role, you are expected to provide frontline administrative support for plan member transactions and employer-related benefit processes within Admin Advantage. You will handle routine to moderately complex casework with accuracy and efficiency, ensuring adherence to defined service levels. Your responsibilities include updating data, processing benefit changes, responding to inquiries, and supporting day‑to‑day operational workflows to ensure a positive experience for both members and clients.  

Position Responsibilities: 

• ​Process member and employer benefit transactions accurately within established SLAs.

• Review and update plan member information across applicable systems.

• Support case resolution through research, documentation, and follow-up activities.

• Maintain high-quality standards through compliance with policies, procedures, and audit requirements.

• Collaborate with teammates and leads to manage workloads and ensure timely service delivery.

• Escalate issues as needed to ensure prompt resolution and minimize service disruptions.

Required Qualifications: 

• Open to bachelor’s degree holders from any field of study

• Fresh graduates are welcome to apply.

• Basic proficiency in MS Office and internal case-processing tools

• Strong attention to detail and commitment to accuracy

Preferred Qualifications: 

• Familiarity with administrative or customer support workflows

•  Good communication and problem-solving skills

• Ability to manage multiple tasks in a fast-paced environment

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid