Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your role will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT services and resolving any technical issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage the delivery of IT production systems and services. - Drive incident, issue, and outage management. - Investigate and restore IT-related issues. - Provide technical support to end-users. - Collaborate with cross-functional teams to resolve technical problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Good To Have Skills: Experience with virtualization technologies. Technical Expertise in: o Cloud Volumes OnTAP (“CVO”) o Google Cloud Platform (“GCP”) o BlueXP • Support operations of CVO on GCP and ONTAP on Premise/Converged Cloud: o Respond to and address capacity alerts. o may require coordination across System Engineering and App Engineering to migrate NFS shares to new clusters. o Participate in weekly Incident and Change management meetings to represent SAP Ariba storage team. o Management certs rotation. o Data ONTAP and firmware upgrades and recommendations. o Monitoring and reporting, storage resource deployment issues, questions, challenges. o Data ONTAP and firmware upgrades and recommendations within CVO instances. o Create Net New CVO instances within GCP as appropriate or against business requirements. o Conduct weekly capacity planning leveraging ActiveIQ and provide solutions to address capacity concerns. o Participation in regularly scheduled reviews with SAP Ariba storage team. o Provision and expand shares/aggregate storage. o Manage Access Security (client IP address access - modifying share export rules). - Strong understanding of IT infrastructure and networking concepts. - Experience with cloud platforms such as AWS or Azure. - Knowledge of IT service management frameworks like ITIL. - Familiarity with monitoring and troubleshooting tools. - Ability to analyze and resolve technical issues efficiently. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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