The Opportunity 
As a Senior Program Manager for the Employee Experience Program Management Office (EX PMO) in the Office of the Chief People Officer (oCPO), you will partner across the global organization to develop, manage, and scale our most critical, employee-facing programs, initiatives, and operations. The ideal candidate possesses exceptional program management skills, partner management, and motivational change leadership. You are able to turn complex problems into prioritized, well-executed solutions that drive impact. You thrive in a dynamic, fast-paced global environment, seek to learn and grow as the organization evolves, and are eager to create opportunities for our employees to be part of the most impactful teams of their career.  

What You'll Do 

• Lead Strategic HR Initiatives: Partner with HR leadership and collaborate across COE partners to drive key strategic HR programs and processes. Translate executive vision into actionable strategies, detailed plans, and measurable outcomes. Secure investment for transformation efforts through cost-benefit analyses and clear articulation of return on investment.  

• Portfolio Management: Support design and build of our EX portfolio management framework and approach, with focus on bringing visibility across programs and enabling cross-functional collaboration, resourcing, and prioritization. Drives consistency, rigor, and scale by standardizing how work is scoped, delivered, and reported across the HR portfolio. 

• Operational Excellence: Identify, design, implement, and scale process and technology improvements. Leverages program data and business feedback to drive continuous improvement and accountability across workstreams. 

• Champion End User Experience: Drive scalable solutions with a focus on usability, global and local relevance, and continuous improvement. Leverage agile practices to test, learn, and adapt quickly. Guide teams in developing intuitive, inclusive services and efficient processes for a variety of personas.  

• Cross-Functional Leadership: Partner with global and regional Employee Experience, Communications, IT, Legal, and Finance teams to align on goals, co-create solutions, and ensure smooth execution. Facilitate effective decision making across EX and extended partners in a matrixed, global environment.  

• AI Fluency: Continuously experiment, innovate, and incorporate AI tools to drive efficiencies, optimization and innovation. 

• Program Management Community: Support capability building and skilling efforts across the global EX PgM Community, supporting shared best practices, tools, and ways of working.   

What you need to succeed: 

• 7+ years of experience in program management, portfolio management, or operations in global, matrixed organizations, preferably within HR 

• Outstanding ability to program manage multiple complex initiatives and operations, especially transformational change initiatives 

• Experience designing, implementing, scaling, and optimizing global HR processes and programs  

• Demonstrated ability to build relationships and partnerships at all levels of the organization, identify and align diverse perspectives, and advise and influence senior partners 

• Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights 

• Superb judgment and integrity, including excellent decision-making skills

• Excellent communication, written, and verbal skills, and solid attention to detail

• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve

• Familiarity with project management tools and methodologies, as well as basic technical understanding to effectively communicate with technical teams