Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

The Manager, Account Management is a key role and will help drive the overall expansion of leader bank accounts in the Dominican Republic. This role will be responsible for working closely with key stakeholders in executing the accounts strategy in alignment with the regional strategy, driving profitable revenue growth and expanding Mastercard solutions and services. The role will also require significant interaction with senior executives both internally and externally while also helping drive the overall accounts teams' culture and development.

This person will be responsible for setting sales strategies that are aligned with accounts strategies for achieving sales goals, driving market share, volume and revenue growth.
Lead and manage customers relationships at multiple levels and across different business lines and works to identify opportunities and customer needs.
Partner with customers to deliver customized solutions and comprehensive consulting support of Mastercard products and services and be responsible for strategic pipeline management at the account level.

This position is based in Santo Domingo, reporting to the Country Manager.


Responsibilities:
• Delivers against sales and net revenue targets in a fast-paced, matrix organization.
• Develops and expands relationships at all levels of the client organization.
• Designs strategies, messaging and proposals for customers.
• Analyzes the customers’ businesses through profitability modeling financial forecasting and competitive analysis.
• Develops and implements sales plans including business development, marketing and product management.
• Partners with the customers to establish, execute and report progress against annual business plans.
• Leads projects and cross-functional initiatives.
• Is responsible for complex negotiations and works with customers on the execution process; delivers on commitments of existing agreements.
• Identifies and recommends products to enhance the customers’ profitability.
• Acts as an expert on Payments and the overall market landscape.
• Travel as needed.

Desired experience and educational background:
• Deep knowledge of the payment's ecosystem, key players and fundamentals of customer experience journey
• Strong financial acumen and ability to develop complex business cases
• In depth experience executing and managing sales strategies
• Demonstrated expertise and success leveraging payments products, global payment network rules, and services
• Successful track record as a lead role in complex customer negotiations with senior stakeholders
• Minimum of 4 years’ experience in Sales and Account Management
• Bachelor's degree required, Masters Preferred
• Availability to work in the office 3x per week
• Must feel comfortable in a highly visible role that requires heavy interaction with key market players and stakeholders
• Must possess qualities to work with a sense of urgency, keen to removing obstacles and ability to successfully influence to a desired conclusion
• Must have strong communication skills and be a dynamic speaker

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.