Initial Posting Date:

07/09/2026

Application Deadline:

07/16/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Branch Operations Support (Public Benefits Specialist Entry) Bilingual Arabic Preferred Not Required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Arabic?  Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. 

Opportunity awaits! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience with providing customer service in a fast-paced environment to obtain information for needed services, then this may be the position for you!

Summary of Duties

As an Operations Support you will:

• You will be the first person of contact in most local offices for Oregonians and provide a welcoming environment for families while maintaining the front desk and providing financial desk responsibilities.

• Your work will be through a trauma-informed lens to provide the best care.

• You will support the office's infrastructure by supporting day-to-day operations and assisting families.

•  You will work directly with Oregonians to help the online Oregon Eligibility system for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC), and Medicaid by phone or/and in person to resolve any questions or concerns

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Skilled in de-escalating high-stress or volatile situations by recognizing behavioral cues, maintaining a calm and respectful presence, and applying trauma-informed communication tailored to individual needs

• Skilled in conveying complex information clearly and professionally, both verbally and in written form, to clients, team members, and external agencies, supporting case documentation, service delivery, and informed client decision-making.

• Experience adjusting workflows, priorities, or approaches in response to new information or organizational direction.

• Demonstrates adaptability and positivity in the face of change, including new processes, technologies, or organizational priorities.

• Proficient experience with digital tools, such as Microsoft Word, Excel, email systems, and online search tools.

• Demonstrated willingness to uphold core values, embracing anti-racism and applying principles of diversity, equity and inclusion.

Preference will be given to candidates that are bilingual in Arabic and English.

Attention all candidates! Your resume (optional) and cover letter (optional) may be uploaded in the Resume/CV field on the online application.

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8 a.m. – 5 p.m., Monday – Friday.

• Work is conducted in-office and in-person at our Beaverton ODHS office.

• May require sitting at a terminal or telephone for prolonged periods of the workday.

• You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.

• Consistent attendance is essential.

• Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position. 

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-203256.

• Email: [email protected]

• Phone (call or text): 971-201-0580