Job Purpose

As a member of the Japan People Organization, this role partners closely with business leaders, managers, and employees to enable business growth, operational excellence, and a strong employee experience across retail and frontline populations. The role operates as a trusted advisor to leadership, balancing business needs, employee experience, and risk management, while ensuring alignment with Assurant’s global people strategy and governance.

Primary Job Accountabilities/ Responsibilities 

1. Strategic People Partnership (Retail Business)

• Act as the primary People Partner for designated retail and frontline business segments in Japan.
• Translate retail business strategy, growth plans, and operational priorities into effective people solutions, including workforce planning, organizational design, and talent strategy.
• Provide data‑driven insights and recommendations to business leaders on people‑related risks, trends, and opportunities impacting business performance.

2. Employee Relations & Risk Management

• Lead and manage complex employee relations matters, investigations, and urgent cases involving managers, employees, Legal, and Compliance.
• Ensure fair, consistent, and compliant application of HR policies, procedures, and practices across retail operations.
• Advise leaders on performance management, conduct issues, disciplinary actions, leave management, and working hour regulations, applying sound judgment and discretion.

3. Leadership Coaching & Capability Building

• Serve as a trusted coach to retail leaders and people managers, reinforcing Assurant leadership principles and expectations.
• Provide practical guidance and feedback to improve people management capability in a frontline and operational environment.
• Design and deliver manager training sessions related to employee engagement, performance management, compliance, and people leadership.

4. Talent, Engagement & Culture

• Support recruitment, retention, and succession planning efforts for retail and frontline roles.
• Drive employee engagement initiatives, including action planning and follow‑through, to improve engagement and performance outcomes.
• Promote a culture of accountability, growth, inclusion, and performance aligned with Assurant values.

5. Collaboration within People Organization

• Partner closely with other Senior People Partners and People Partners in Japan to ensure consistency, knowledge sharing, and quality delivery.
• Work with People Organization COEs (Compensation, Talent Acquisition, People Experience Center, Global Mobility, etc.) to deliver integrated HR solutions.
• Leverage Workday, ERIN, and People analytics to identify trends, improve decision‑making, and enhance People Organization effectiveness.

6. Line Management

• Act as direct manager to the People Organization Generalist (U‑Solutions), providing clear direction, coaching, feedback, and development support.
• Ensure high quality, consistent delivery of BAU HR operations while enabling the People Partner to grow in capability and autonomy.
• Allocate work appropriately between strategic initiatives and operational execution, maintaining sustainability of the team.

7. Support to VP, People Organization, Japan

• Support the VP, People Organization, Japan on strategic initiatives, projects, and change programs related to retail businesses.
• Act as a senior execution arm of Japan People strategy, ensuring that enterprise and country-level priorities are effectively embedded in retail operations.

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​Required Experience, Skills, and knowledge

• Bachelor’s degree
• Fluency in both Japanese and English
• Min 7 years of experience as a HR Business Partner in a global company
• Sound HRBP background with broad knowledge of employee relations, organizational development and planning, compensation, benefits, talent acquisition, training and development, talent management, and Japanese labor law
• Prior retail experience
• Proven experience supporting operational businesses with frontline or field populations (e.g., retail, service operations, franchise models)
• Demonstrated people management experience, including coaching and developing HR team members.
• Business acumen acquired through knowledge of sound business practices and project management
• Strong growth mindset, grit and determination
• Strong sense of ownership, responsibility, and urgency
• Resourceful, agile, flexible, resilient, proactive, self-disciplined, matured
• Strong analytical and problem-solving skills
• Excellent communication skills both in verbal and writing and influencing skills
• Good at negotiation, conflict resolving and stakeholder management
• Logical in thinking and expressing, always keeping comprehensive big picture yet detail oriented
• Capable of managing through ambiguity and uncertainty
• Good at Microsoft PowerPoint and Excel

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Preferred Experience, Skills, and knowledge

• Experience working in both large-scale established organization and small-sized organization at start-up or near start-up phase
• Experience working in a US headquartered matrix organization
• Experience in handling employe related investigations
• Project management experience

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Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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