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As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.

Responsibilities and Essential Job Functions

• Equipment Installation and Repair

• Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.

• Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)

• Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.

• Responsible for software/network installation projects for current and new customer sites.

• Prepare for and perform standard system installations and test the functionality of all components.

• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.

• Complete all required service forms, records, and documentation as required.

• Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.

• Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.

• Inventory & Asset Management

• Prepare list of necessary equipment for each installation and service request.

• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

• Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.

• Manage vehicle inventory and restock as necessary.

• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.

• Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.

• Performs all other duties as assigned

Travel and On-Call:

This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.

For this position being on-call is required.

Job Qualifications

• High school diploma or equivalent.

• 0-2 years prior experience in a technical, software, or related field

• Valid driver’s license and clean driving record required

• Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.

• Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.

• Able to climb heights 17’ to 200’

• Strong customer service skills.

• Computer skills, including MS Office and other software systems.

Preferred Qualifications

• Associates degree in a computer related field.

• Two years of related experience is a plus.

• Experience working in Animal Agriculture

• Troubleshooting Windows operating system.

• Wireless networking experience preferred.