Media Consultant Specialist

Job Category: Communications

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

CACI has a need for a Media Consultation Specialist to support the Media Services Center (MSC) project as a critical component to the success of our contract. Consultants typically provide the initial and most-direct interaction with customers and represent the organization in a friendly, professional, and effective manner. Consultants serve as our initial customer interface and are the first line of assessment of our customers’ needs.

Using strategic communication skills, our Consultants guide customers in determining the most effective product and strategy for maximum impact. Consultants will serve as the customer advocate by providing strategic business insights and recommendations to the customer, as well as coordinating the requirements clearly and efficiently with the Production Managers. The most successful Consultants will have strong communication skills, have a good understanding of at least one of our business areas in media-related fields (graphics, video, photography, multimedia, and web), be eager to learn, be capable of multitasking, have strong customer service methodologies, and have task management experience.

Responsibilities:

• Consultants have intimate familiarity with their customers and projects, offer firsthand knowledge of all MSC services and products, anticipate the future needs of customers, and explore new ideas and concepts to facilitate building even stronger relationships. Customer requests are vetted and assigned to appropriate Production Managers using our COTS production database, Workamajig. Consultants are involved in collecting, analyzing, and developing improvements in response to customer satisfaction surveys. MCSs are intrinsically driven to provide our customers with timely, high-quality products and are critical in our Quality Assurance chain.

Qualifications:

Required: 

• Five years of relevant experience in customer service management.
• Must have an active TS/SCI with Polygraph
• Experience managing customer relationships in a fast-paced, deadline-driven environment
• Strong organizational, multitasking, and documentation skills

Desired:

• Associate’s Degree or higher in marketing, business management, graphic design, fine art, interactive design, photography, video production, journalism, mass communications, or other multimedia production field.
• Five years of relevant project management experience.
• Competent experience with SharePoint 2010 or 2013.
• Competent experience with Microsoft Office Products.
• Experience with Workamajig.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,800 - $148,600