Customer Service Representative Poland 

Fueling exceptional service for Europe's logistics leaders 

At Q8, we believe customer success isn’t just a function – it’s a mindset. As a Customer Service Representative, you will represent our Q8Truck brand, a key player within the Q8 Group. Q8Truck keeps international transport moving thanks to our European network of truck stations. You’ll be the trusted voice for our Polish clients: major logistics players who rely on our service to stay on track. 

From our office in Antwerp, you will connect daily with internal teams and cross-border customers. You solve, streamline and support, with a constant focus on quality and customer satisfaction. You don’t just respond to questions – you anticipate needs and guide solutions.  

Your biggest challenge 

You balance customer needs, commercial ambitions, and operational procedures in a high-speed, international environment. You take ownership, spot opportunities, and make change happen. In this role, you're not just part of the process – you improve it. 

Your role in action: 

• Be the go-to contact for our Polish customers: solve problems, answer questions and follow up with professionalism and care. 

• Enhance service quality: gather feedback, flag inefficiencies, and help customers understand how we work. 

• Secure financial flow: support payment follow-up, solve invoice issues, and clarify tax topics in collaboration with our credit team. 

• Stay sharp and structured: manage competing priorities in a fast-paced, detail-driven setting. 

• Contribute to bigger projects: such as new tools and systems, where your operational input helps us get it right the first time. 

Your impact? Polish clients experience world-class support – and your ideas shape how we serve the future. 

This is you 

• Fluent in Polish and English (spoken and written), any additional language is an asset 

• 5+ years in a customer-focused role within a large international organization 

• Proven experience with stakeholder communication and continuous improvement 

• Structured, accurate, and always a step ahead 

• Cool-headed under pressure, with a practical mindset 

• Comfortable working independently  

• Naturally proactive, curious, and service-oriented 

What you get from us 

• An attractive package: A competitive salary, meal and eco vouchers, a remote work allowance, hospitalization insurance, pension plan, holiday allowance, year-end bonus & bike leasing. 

• Work–life balance: In Belgium, you receive at least 46 (pro rata) fully paid vacation days to recharge your batteries. 

• Hybrid working: Work from home as well as from our modern office in Antwerp, equipped with the latest tools to stay productive. 

• A warm welcome: Join a certified Best Workplace and enjoy sports activities, clubs, events, family days and our BeWell programme supporting your wellbeing. 

• Room to grow: We offer training, coaching and real career opportunities to help you develop further. 

• A strong network and great atmosphere: Benefit from the strength of our extensive network and collaborate with colleagues in close-knit, supportive teams. 

Ready to bring your drive to Q8Truck? 

Click ‘Apply’ and send us your details. If we see a match, you’ll hear from us within days. Get to know our team, our mission, and maybe even your new favourite workplace. 

Apply now. Let’s keep Europe moving – together.