The Microsoft Exchange Unified Messaging Engineer will be responsible for designing, implementing, and supporting Exchange Unified Messaging (UM) solutions within enterprise environments. This role ensures seamless integration of voice messaging, email, and collaboration services, while maintaining high availability and security standards .

Key Responsibilities:

• Configure, manage, and troubleshoot Microsoft Exchange Unified Messaging systems and related components.
• Provide advanced technical support for Exchange UM, including voicemail integration, call answering rules, and auto-attendant configurations.
• Collaborate with cross-functional teams to ensure smooth deployment and migration of UM services.
• Monitor system performance, apply patches, and conduct regular health checks to maintain service stability.
• Document technical processes, configurations, and troubleshooting steps for knowledge sharing.
• Ensure compliance with organizational security and data protection policies.
• Participate in capacity planning and disaster recovery strategies for messaging systems.
• Provide “white-glove” support to internal stakeholders and assist in onboarding and issue resolution for M365 services like Exchange Online, SharePoint Online, and Teams.

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• At least 5 years of relevant work experience in Microsoft Exchange Unified Messaging
• Experience with Microsoft Exchange Server and Exchange Online.
• Knowledge of Unified Messaging features (voicemail, auto-attendant, PBX/VoIP integration).
• Familiarity with Microsoft 365 administration.
• Understanding of SMTP mail flow.
• Basic knowledge of security and compliance tools (e.g., Proofpoint).
• Strong problem-solving and communication skills.
• Willing to work in Cebu office

Good-to-Have Skills:

• PowerShell scripting for automation.
• Knowledge of VoIP technologies and PBX systems.
• Familiarity with Microsoft Teams Voice and telephony integration.
• Understanding of Active Directory and Azure AD.
• Exposure to email security tools (e.g., Proofpoint).
• Basic networking knowledge (DNS, TCP/IP).
• Experience with migration projects (on-prem to cloud).
• Microsoft 365 Messaging Administrator certification.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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