Client Relationship Consultants build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch.  
 
We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what’s possible with a career at U.S. Bank.  
 
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. 

This role has multiple levels, open to candidates with [1 year to 5 years minimum experience in customer service and sales]. The successful candidate will be hired for the level of the position that aligns with their experience.

Client Relationship Consultant 1 

Basic Qualifications 
- High school diploma or equivalent  
- One to three years of customer service experience 
- One to three years of sales experience 
 
Preferred Skills/Experience 
- Basic knowledge of retail product philosophy, policy, procedures, documentation and systems 
- Basic knowledge of all retail products and services 
- Proven customer service and interpersonal skills 
- Effective selling and referral skills 
- Strong mathematical, problem-solving, and negotiation skills 
- Strong verbal and written communication skills 
- Experience in the financial services industry preferred 

Client Relationship Consultant 2 

Basic Qualifications 
- High school diploma or equivalent  
- Three to four years of customer service experience 
- Three to four years of sales experience 
 
Preferred Skills/Experience 
- Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems 
- Thorough knowledge of all retail products and services 
- Proven customer service and interpersonal skills 
- Experience in participating in sales campaigns/promotions 
- Strong mathematical, problem-solving, and negotiation skills 
- Strong verbal and written communication skills 
- Experience in the financial services industry preferred 
- Experience assisting less experienced personnel 

Client Relationship Consultant 3 

Basic Qualifications 
- High school diploma or equivalent  
- Four to five years of customer service experience 
- Four to five years of sales experience 
 
Preferred Skills/Experience 
- Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems 
- Advanced knowledge of all retail products and services 
- Proven customer service and interpersonal skills 
- Experience in participating in sales campaigns/promotions 
- Strong mathematical, problem-solving, and negotiation skills 
- Strong verbal and written communication skills 
- Experience in the financial services industry preferred 
- Previous supervisory experience preferred 

Client Relationship Consultant 4 

Basic Qualifications 
- High school diploma or equivalent  
- Five or more years of customer service experience 
- Five or more years of sales experience 
 
Preferred Skills/Experience 
- Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems 
- Advanced knowledge of all retail products and services 
- Proven customer service and interpersonal skills 
- Experience in participating in sales campaigns/promotions 
- Strong mathematical, problem-solving, and negotiation skills 
- Strong verbal and written communication skills 
- Experience in the financial services industry preferred 
- Previous supervisory experience preferred