Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

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The Challenge

We are looking for a Quality Manager, with a big passion for Food Safety & Quality and chocolate. We offer you the opportunity to join our team and contribute to our mission to bring ‘Happiness with every bite’.

Details

Based in our Godiva offices in Brussels, this role reports into the WEEM Head of Quality and Food Safety, within the Supply Chain Function.

The role will require regular travel, to both suppliers/partners and our Regional Head Office in Zaandam, Netherlands.

The position entails

Supplier Validation Management

• Maintain the approved supplier list for Co-packers, Co-Manufacturers, External Warehousing, Packaging and Service suppliers.
• Define the supplier audit plan on a yearly basis and integrate new suppliers.
• Coordinate the supplier audit plan with the third party.
• Evaluate supplier performance for quality aspects and establish KPI for monitoring supplier performance with Procurement.
• Coordinate non-conformities to Co-manufacturers, Warehousing, Packaging and Service suppliers.
• Assist in the definition of co-made product quality standard (QA annex), support in creation of Visual Standards for Co-manufactured items as well as first production validation, if applicable.
• Define Co-made risk matrix an appropriate level of control, such as microbiological and AQL sampling plan to verify product quality, if applicable.

Material validation management

• Perform material validation (Co-made products, packaging). multiple geographies and sales channels.

Complaints Investigation

• Coordination investigation of consumers complaints.
• Provide direct feedback to Intercompany for quality related complaints.
• Manage critical complaints such as incidents or potential “crisis” situations.
• Perform analysis and trend with reporting of KPI.

Quality in Retail channel and Franchisees

• Assure and assess implementation of Global standards in Retail by (audit program review, training review, corrective action plans review).
• Coordinate the Product audit program, including quarterly reporting.
• Coordinate the GMP audit program in stores, including monthly reporting.
• Point of contact with Master Franchisee and regular reviews of consumer complaints, GMP & Product audit.

Quality coordinator for the external co-packing

• Assure role of key contact person for quality matters.
• Organize quarterly review on quality matters to report complaints and follow-up on action plan.

Other quality activities

• Local point of contact with Food Safety Authorities – AFSCA (Belgium)
• Coordinator of Godiva crisis team.
• Management and implementation of document control systems.
• Manage traceability exercises.
• Key Quality representative for projects.

Your main responsibilities

• Support the evaluation program of existing local suppliers, handling of supplier complaints, and approving new suppliers of ingredients, packaging and co-manufactured items.
• Approve new material through specification approval and proper assessment.
• Coordinate investigation of  consumer and customer quality-related complaints.
• Coordinate Quality aspects related to external co-packing through reporting of non-conformities.
• Support Retail business EMEA to assure global quality requirements regarding product handling, and transportation in retail as well as follow-up of GMP and Product audit program.

What do you bring?

• Degree in Food science or equivalent.
• Fluent in English, Dutch/French.
• Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of Quality Management Systems/Standards (BRC, IFS, FSCC  22000, …).
• Knowledge in food industry microbiology.
• Knowledge of food & packaging legislation.
• Lead auditor qualification.
• Knowledge of any other foreign language is a plus (i.e. German, Spanish).
• Clean driving license.

What we offer

Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

A few of our benefits:

• A permanent contract
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• The best colleagues in an informal working environment.

Who are we?

pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.

pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues. pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team.

And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.

If pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams. More information can be found at www.pladisglobal.com

Interested?
To apply for this job, please send your letter of application and resume to pladis Global via our website.

Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. 

We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives. 

• All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed.       -

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.