We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

• The Customer Service Rep is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies.
• Provide pricing, availabilities of products and due date of orders to customers and sales team.
• Creation and administration of quotations based on the instruction of the sales team and list pricing. Assign Quotes in Salesforce to Sales team in a timely manner.
• Process orders and claims accurately using nVent order management tools  ERP system M3 and SFDC, focus on local orders and export orders to APAC Southeast region customers.
• Management of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management. Shipping arrangement and dispatch of orders in a timely manner, meeting customer’s requirements and expectations.
• Compile status reports on current backorders as required by customers.
• Track and Trace of consignments and follow up of orders as required.
• Escalate (second level) product information requests to application engineers or technical support team.
• Respond to customers and sales team’s email requests and enquiries professionally in a timely manner, escalate to Customer Care Manager or respective departments for assistance as accordingly.
• Daily invoicing and distribution of invoices.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

The Customer Service Representative is the member of the customer care organization who assists the Customer Service Manager to fulfill team’s KPI and support sales team to develop business. With all steps of service, align overall company strategy and implement in high level business objectives. We live the Customer First core value and ensure that our customers receive a level of support that sets nVent apart from its competitors.
This role will be based in our Singapore office and is viewed internally as a position role for career progression, candidates with the desire to grow their career with nVent are highly desirable.