POSITION: Concessions Supervisor

DEPARTMENT: Concessions

REPORTS TO: Concessions Manager

STATUS: Seasonal, Part-Time

FLSA STATUS: Hourly/Non-Exempt          

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE/PROPERTY INFO

Located at PNC Field, home of the Scranton/Wilkes-Barre RailRiders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000-seat professional baseball stadium featuring a full-size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but is proud to host a range of other events throughout the year.

THE ROLE

The Concessions Supervisor oversees daily food and beverage operations at RailRiders games and events, ensuring efficient service, quality standards, and an excellent fan experience. This role supervises and trains concessions staff, manages inventory and cash handling, ensures compliance with food safety and sanitation standards, and coordinates with management to meet sales and operational goals. The Concessions Supervisor also handles customer concerns, supports event setup and breakdown, and helps maintain a safe, organized, and welcoming concessions environment throughout the ballpark.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and support concessions staff during games and special events to ensure smooth, efficient operations
• Train, coach, and motivate team members on customer service, food preparation, and safety procedures
• Ensure all concession stands comply with food safety, sanitation, and health department regulations
• Monitor product quality, portion control, and presentation standards
• Manage inventory and tracking food, beverage, and supply levels
• Oversee cash handling procedures, POS operations, and end-of-shift reconciliation
• Address and resolves guest questions or concerns promptly to enhance the fan experience
• Coordinate setup and breakdown of concession areas before and after events
• Enforce company policies, stadium rules, and safety protocols
• Communicate effectively with management regarding staff needs, sales performance, and operational issues
• Assist with scheduling and adjusting staffing levels based on attendance and event demands
• Support overall ballpark operations as needed to ensure a positive and memorable guest experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Must be at least 18 years of age
• Previous experience in food service, concessions, hospitality, or retail operations preferred.
• Prior lead, supervisory, or key-holder experience strongly preferred
• Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
• Experience with point-of-sale (POS) systems, cash handling, and inventory management
• Demonstrated ability to train, motivate, and supervise staff effectively
• Strong customer service background with the ability to lead and train a team
• Familiarity with food safety, sanitation, and health department regulations preferred

SKILLS AND ABILITIES

• Strong leadership and team supervision skills in a fast-paced, high-volume environment
• Excellent customer service and guest-relations abilities with a fan-first mindset.
• Effective communication skills, both verbal and written
• Ability to train, motivate, and coach a diverse staff
• Knowledge of food safety, sanitation, and safe handling procedures
• Ability to multitask, prioritize, and remain calm under pressure during peak service times
• Flexibility to adapt to changing any operational needs
• Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand or walk for extended periods throughout games and events
• Frequent bending, reaching, stooping, and twisting while working in concession areas
• Ability to lift and carry food, beverage, and supply items, typically 25-50 pounds
• Ability to move quickly and safely to address guest needs or support staff during peak service periods
• Stamina to work long shifts, including evenings, weekends, and consecutive event days
• Ability to work in hot, fast-paced, and sometimes cramped concession areas, including near grills, fryers, and steam tables

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.