JOB DESCRIPTION:

Abbott’s infectious diseases business is at the forefront of global health, providing innovative solutions to detect, monitor, and manage infectious diseases. With a comprehensive portfolio of highly sensitive and specific assays, Abbott enables healthcare professionals to make timely, informed decisions with confidence. From molecular diagnostics to rapid point-of-care testing, Abbott’s cutting-edge technologies ensure accurate and efficient results, helping to combat a wide range of infectious diseases, including HIV, hepatitis, and respiratory infections. ​Based in Milan, the Tender and Quote Support will:

• Tender & Quote Support: Prepare and manage public tenders and quotes, update company reports, and support marketing initiatives.
• Collaboration: Work with sales representatives and managers, update internal files, and ensure compliance with company policies.
• Customer Support: Manage customer documentation, provide support for product registrations, and handle customer inquiries.
• Privacy Steward: Maintain privacy documents, support the Privacy Manager, manage data subject requests, and ensure GDPR compliance.

Qualifications

• Education: A degree in Business Administration, Marketing, or a related field.
• Experience: Previous experience in tender and quote management, customer support, or a similar role.
• Language Skills: Proficiency in Italian and English is essential.

Skills

• Attention to Detail: Strong organizational skills and attention to detail.
• Communication: Excellent verbal and written communication skills.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.
• Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
• Teamwork: Strong collaboration skills to work effectively with different departments.

Company Culture

• Innovation: Abbott values innovation and encourages employees to bring new ideas to the table.
• Integrity: A commitment to ethical practices and compliance with regulations.
• Diversity and Inclusion: A diverse and inclusive workplace where everyone is valued.
• Work-Life Balance: Support for maintaining a healthy work-life balance.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

ID Infectious Disease

        

LOCATION:

Italy > Milan : Viale Edison 110, Edison Park Centre

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable