The pay rate or range for this position is: $90,000 to $110,000 per year

 

Job Summary

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.

The Vision: Bring the world closer together.

Summary/Objective:

The Assistant Operations Manager will be responsible for partnering with our chefs and our on-site leadership team to execute company goals and objectives. Duties will vary from assisting with customer inquiries to managing employee interactions onsite to helping maintain long-term customer relationships. The position requires a proven record of high performance, accountability, and reliability in a leadership role.

Job Description

Benefits/Perks:

• No Weekends
• Monday to Friday; AM Shift, Varies
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 12 paid holidays
• 401K with match
• Vacation and Sick days

Essential Functions

1. Responsible for achieving company objectives and goals.

2. Promote and ensure that all staff is adhering to Flagship’s safety culture.

3. Develop and maintain an employee engagement program that is based on Flagship core values.

4. Assist the Operations Manager achieving company objectives and goals.

5. Partner with Human Resources to meet state/federal/local/CBA (collective bargaining agreement) compliances and adherence to Company policy.

6. Establish a strong working relationship with the client and all cross functional partners.

7. Create & implement additional best practices, and solution-oriented systems which will develop strong leadership amongst the management team.

8. Work with department heads to implement SOPs and process flows to enhance the guest experience.

9. Identify the areas of opportunity within the operation. Create and implement solutions to these areas to increase performance.

10. Responsible for ensuring monthly training and compliance needs are completed by deadline.

11. Provide weekly/monthly reporting metrics to the head of operations in a timely manner.

12. May serve as Project Manager during kitchen buildouts, partnering with client and internal core support teams to ensure successful opening.

13. Assist in short/long-term tasks/ projects that help the customer advance their objectives.

14. Follow both Flagship and customer protocols and ensure all staff adhere.

15. Conducts weekly operational meetings with frontline leaders to provide guidance, support and motivation.

16. Ensure co-employment expectations are well defined and that leaders are operating accordingly.

17. Ensure client satisfaction by executing deliverables and showing consistent value.

18. Foster and promote the Flagship brand and values within the client’s culinary culture.

19. Ensure all staff needs/concerns are triaged and addressed appropriately and in a timely manner. Escalates matters to the head of operations or HR as needed.

20. Ensures the inventory of food, supplies, materials, and equipment is adequate to meet guest demand.

21. Collaborates with the Kitchen Managers/Front of House Managers/ Sous Chefs to implement trainings and/or programs.

22. Motivates and leads by example through all interactions in alignment with the Company Values.

23. Fosters a work environment of compassion, service, and respect.

24. Participates in administering company policies.

25. Delivers key projects and tracks performance reports in support of culinary operations.

26. Conducts regular training sessions for employees on the job procedures and safety.

27. Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., safety, staffing levels, attrition, etc.].

28. Other duties as assigned.

*NOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

1. Ability to work well with others and motivates people.

2. Must have excellent internal and external customer service skills.

3. Ability to work independently and as part of a team.

4. Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.

5. Ability to quickly foster strong inter-personal work relationships.

6. Solution oriented; strong analytical ability.

7. Ability to manage multiple tasks and projects on a consistent basis.

8. Excellent verbal skills with an ability to adjust communication style to suit the audience.

9. Bi-lingual English/Spanish preferred.

Education and Work Experience

1. High School Diploma or GED.

2. Bachelor’s degree in business administration preferred.

3. Minimum 2 years’ experience in a similar role or 3 to 5 years of chef experience.

Work Environment
The work environment includes the following large kitchen environment elements and exposures:

1. Fast paced kitchen, in which interruptions are considered normal.

2. Sharing workspace with others.

3. Moderate to high noise level.

4. Slippery/uneven surfaces may be encountered.

Requirements

1. Must have and maintain an active management level food handler certification ( i.e. ServSafe and/or other local state required certification) and adhere to local health guidelines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Regularly sit, type, and use the mouse up to 8 hours a day.

2. Regularly talk or hear up to 8 hours a day.

3. Regularly sit and stand from chair up to 40 times a day.

4. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, night vision and ability to adjust focus.

5. Occasionally stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

6. Occasionally use elevator and climb stairs.

7. Occasionally lift and/or move up to twenty-five (25) pounds.

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!