The Inside Sales Specialist is responsible for delivering prompt, accurate, courteous sales support via phone, email, text, or chat with Retail leads. They will communicate with customers to confirm their contact information, timeline to purchase, budgeting goals, land needs, as well as home interests. The Inside Sales Specialist will help customers begin the buying process and schedule an appointment to visit a Home Center before handing them off to a Clayton Retail Home Center. The Inside Sales Specialist must excel at building rapport over the phone, generating excitement and urgency with leads and can convert leads to Home Center visits.  Lastly, they will work with Clayton Development Group to help prospective buyers work with local real estate agents in the purchase of Clayton Real Estate homes.

Responsibilities:

• Contact leads via phone, email, SMS, web chat, and social media.
• Educate potential buyers on the purchase process and confirm their timeline.
• Verify pre-approval status and encourage budgeting through MyHome accounts.
• Assist leads with online applications and directs them to complete an eApp.
• Schedule home viewings and connect customers with Clayton Retail Home Centers.
• Follow up on applications, ensure receipt by Home Centers, and confirm completion.
• Provide ongoing support, answer questions, and maintain engagement with leads.
• Use sales tools and incentives to encourage return visits.
• Keep potential buyers informed about special offers and upcoming events.
• Maintain accurate documentation in Salesforce (Vantage) for proper follow-up.
• Collaborate with Clayton Development Group to determine final purchase price.
• Guide home buyers through the sales process and facilitate closing with realtors.
• Communicate with retailers and realtors as needed for a smooth transaction.
• Attend Retail meetings to stay updated on promotions and marketing materials.
• Other responsibilities as assigned.

Compensation:
As an Inside Sales Specialist with Clayton Homes, you will receive an hourly wage of $25.40 plus bonus.

Qualifications:

• Strong telephone, written, and interpersonal communication skills.
• Ability to meet targeted goals.
• Experience with Vantage.
• Availability for evening shifts until 8:00 PM and some Saturdays.
• Knowledge of state laws and regulations related to home sales.
• 2+ years of experience in Sales and/or Mortgage Lending.
• Strong problem-solving skills.
• Well-organized and detail-oriented.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task while maintaining high attention to detail.
• Sense of urgency in managing multiple cases and projects.
• Strong ability to communicate findings efficiently.
• Team-oriented mindset.
• Must pass a criminal background check and post-offer drug screening.
• High school diploma or equivalent (college degree is a plus).

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.

Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00009

Clayton Retail