At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Manager to take on key responsibilities within a world-class claims function. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

 

How you will create an impact

Accountable for the results of the Claims Operations for Vietnam. Key responsibilities include (but not limited to) service level improvement, expansion of services (as appropriate), and taking the lead in operational strategies and communication. Encourage and support a culture of continuous improvement and productive collaboration across the functions that enhance the customer service experience and outcomes.

Strategy Support

• Support implementation of key strategies in alignment with global strategies and work closely with local teams and functional heads to ensure that agreed objectives and deliverables are clear and progress is tracked. Escalate queries and issues of relevance as needed.

• Proactively engage with crises and provide early warning or potential solutions for issues that could block the reaching of strategic objectives and financial results.

• Monitor cross-functional collaboration efforts across the business including ensuring claims and customer operations actively support priorities within the wider business.

• Ensure local issues, both internal and external, are escalated as appropriate, and that remediation or other efforts are being tackled proactively.

Market Interaction

• Represent AIG interests with key customer stakeholders (Brokers, Sponsors, Clients, Markets) and take responsibility for developing, delivering, and articulating the claims value proposition as well as being the escalation point to resolve issues & disputes in the country.

• Monitor the local competitive environment to identify business threats and opportunities and develop business plans to address them.

Governance and Compliance

• Participate in relevant regional committees and manage and facilitate the resolution of requests, issues, and risks.

• Ensure Vietnam is operating within appropriate regulatory framework boundaries and protection of all licenses and agreements and escalate any issues as appropriate. This includes risk, SOS, audits, controls, and other relevant matters.

• Be the initial access point for all internal and external compliance or regulatory bodies and involve other functions/ individuals as needed.

• Maintain current knowledge of local regulatory and legal issues that have the potential to impact AIG and provide updates and input to the LOBs to ensure that the strategies and processes are maintained in a compliant manner.

Business As Usual (BAU) Support

• Monitor the implementation of business plans at the country level, plus operational issues within the country, and escalate issues where appropriate (including CATs, and disaster recovery).

• Monitor the integration/interface of the business processes and the contribution of each business process to the regional performance goals.

• Review regional budgets across all impacted functional areas, provide regional-level inputs, and manage spending against deliverables and projects.

• Review resource model and efforts across all operational programs to optimize financial benefits within time, scope, resource, and quality constraints.

What you’ll need to succeed

• Bachelor's degree required

• Strong communication skills – must be able to effectively communicate with senior leadership, external business partners, and regulatory bodies

• Strong leadership skills to drive solutions and deliver results

• Results-driven leader with exemplary planning and organizational skills, along with a high degree of detail orientation

• Strong understanding of claim handling structure, services, and capabilities.

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Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Vietnam Insurance Company Limited